Assistant Services Manager in Newport, Wales

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

As Assistant Service Manager, you'll support the Service Manager in the day-to-day management of our Supported Housing services, ensuring services are delivered in line with contractual, legal and organisational requirements. You'll lead and support front-line teams to provide high-quality, customer-focused services that maximise positive outcomes for customers with complex and enduring support needs.

You'll be responsible for ensuring effective support planning, risk assessment and safeguarding practices are in place and accurately recorded. Working closely with your team, you'll drive performance against agreed targets, budgets and service objectives while maintaining high standards of housing management, health and safety compliance and customer engagement. You'll build strong relationships with commissioners and partner agencies, identify and implement best practice and support service growth opportunities through operational input into tenders and service development.

Essential Criteria

• Experience managing or supervising teams within a Supported Housing environment.
• Demonstrable experience supporting customers with complex and enduring support needs, including safeguarding responsibilities.
• Knowledge of tenancy management, support planning and relevant regulatory and statutory requirements.
• Experience monitoring service performance, KPIs and budgets to achieve operational targets.
• Proven ability to build and maintain effective relationships with commissioners, stakeholders and partner agencies.

More about you

You're an experienced housing or support professional with a strong understanding of Supported Housing services and the challenges faced by vulnerable customers. You have a proven track record of leading and developing teams, driving performance and maintaining high standards of service delivery.

You'll be confident managing safeguarding concerns, risk assessments and housing management responsibilities while remaining resilient and solution-focused in challenging situations. A collaborative approach, strong stakeholder management skills and a commitment to continuous improvement will help you succeed in this role.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 35 days holiday (including bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.