Property Manager in Midlothian

Residential Management Group (RMG), a market leading Property Management Company, is looking for a Property Manager experienced within the property management sector and passionate about delivering outstanding customer service to our clients. This is a great career opportunity to join a large, organically growing, market leading managing agent. You'll be working alongside an experienced and supportive team of property management professionals, led by a highly experienced senior management team. We also have superb systems, robust processes, and specialist back-office support teams, so when you join us as a Property Manager, you're equipped with the best support to deliver a property management service that is second to none.

Where will you be located? You'll be based conveniently to cover your portfolio across Edinburgh and the Lothians. This will be a blend of home working, office visits, and on-site attendance across your portfolio.

What are some of the tasks you will be doing?

• Managing an established residential portfolio of blocks and estates.
• Utilising your sound knowledge of the Property Factors code of conduct and the governance around property management.
• Managing complex developments whilst providing outstanding customer service.
• Being the main point of contact for property owners for any issues relating to their development (e.g., repairs, cleaning, gardening, invoice queries).
• Completing and documenting regular development inspections.
• Managing service contracts and resolving any issues that may arise.
• Instructing maintenance requests and ensuring works are completed satisfactorily.
• Attending resident meetings.
• Resolution of complaints within the SLA timescales.
• Responding to all owner communication within SLA timescales.
• Approving contractors' invoices.
• Resolving any owner invoice queries.

What are we looking for?

• Factor / Property Manager experience.
• ATPI/AIRPM qualification (preferred, or a willingness to study).
• Excellent organisational skills with a proactive approach.
• Strong communication skills with the ability to build and maintain relationships with all internal and external clients.
• Strong customer service skills.
• Professional outlook.
• A full UK driving licence and car.

What does RMG have to offer you?

• 27 days holiday plus all Bank Holidays.
• Free Healthcare cashback Plan (re-claiming for things like optical treatment and dental care, physiotherapy and GP Charges plus more).
• Sponsorship for study and professional qualifications (up to 4 study days).
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
• Access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on online purchases and take advantage of many exclusive offers.

What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role, we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding: At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.