At a Glance
- Tasks: Lead a dynamic team to enhance customer service and boost membership in a vibrant leisure facility.
- Company: Join a passionate team at Places Leisure, dedicated to promoting health and fitness.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities and shops.
- Other info: Great opportunities for personal development and career growth in a supportive environment.
- Why this job: Make a real difference in people's lives by fostering a welcoming and active community.
- Qualifications: Experience in membership sales and team leadership, with a passion for health and fitness.
The predicted salary is between 25000 - 30000 £ per year.
You will work across a busy leisure facility helping drive membership numbers by creating an environment that is friendly, welcoming and supportive of a customer's choice on how, when and where they are active. You will be responsible for supporting your team to deliver outstanding levels of customer service and the centre advocates the benefits of activity in all its forms.
You will lead and coach the membership teams in the ‘everyone a member' objective, ensuring that they respond to all membership enquiries from prospective and current members. Your team will show an interest in those that have shown an interest in us – be responsible for the following up of all enquiries and prospects who do not join. Manage enquiries and prospects making full use of the technology provided and following the processes and procedures determined. You will monitor your personal and your team's sales performance and complete any reporting requirements within deadlines. You will ensure that your team uses sales tools and techniques documented within Places Leisure Membership management manual and those communicated through coaching and training.
You will have experience in membership sales, ideally within a leisure/hospitality environment. You should also have experience of leading teams, managing them to KPIs. You should be passionate about health and fitness and have strong product knowledge. As a manager you will need to communicate Places Leisure's vision to your team and ensure everyone undertakes a customer first approach and understands the team's objectives. You will need to evidence at interview how you have motivated teams to deliver sales and customer service on a consistent basis. You should also have a background in a customer facing role and be used to hitting targets to achieve individual and team targets. You will be a manager who leads from the front, as comfortable showing prospective members around the site as you are motivating a team.
Benefits:
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
Placemaker Manager (Customer Service and Membership Manager) in Maltby employer: Places for People
Places Leisure is an exceptional employer that prioritises a friendly and supportive work environment, making it an ideal place for those passionate about health and fitness. With flexible working options, comprehensive benefits including full health and fitness membership, and a strong focus on personal development, employees are encouraged to grow and thrive in their roles. The company fosters a culture of teamwork and motivation, ensuring that every team member feels valued and empowered to contribute to the success of the leisure facility.
