At a Glance
- Tasks: Lead a dynamic team, manage operations, and enhance customer experiences in a leisure facility.
- Company: Join Places for People, a social enterprise dedicated to community wellbeing.
- Benefits: Enjoy health memberships, flexible hours, bonuses, and discounts on activities.
- Other info: Opportunities for personal growth and a supportive work environment await you.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in management and excellent customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are Places for People Group, a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure, we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.
This is a varied and interesting role. As Duty Manager, you will manage, recruit and train staff, deal with customer concerns, drive up memberships, prepare reports and attend meetings. You will represent Places Leisure and need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day-to-day running of the centre. A flexible approach to work is required, including working shifts, evenings, weekends and public holidays.
With this role, you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager, you will become one of our registered first aiders, and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills. It is essential that you hold a NPLQ qualification.
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We offer a comprehensive benefits package, which includes:
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- A bonus scheme for all colleagues at 2%
- Flexible working (including part-time working, shift work and more)
- An opportunity to purchase additional annual leave
- Ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
Duty Manager in Maldon employer: Places for People
At Places for People Group, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to enhancing the lives of individuals and families. As a Duty Manager, you will thrive in a supportive environment that values your contributions, offering extensive benefits such as full health and fitness membership, flexible working options, and opportunities for personal development. Join us in our mission to create active places and healthy people, where your role is integral to fostering a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Maldon
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Places for People Group and their community-focused mission. Show us that you’re not just looking for any job, but that you genuinely want to be part of our cause and contribute to creating active places.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you've successfully managed a team or resolved customer concerns. We want to see how you can bring those skills to the table as a Duty Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Duty Manager in Maldon
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating active places and healthy communities. Share your experiences that align with our mission at Places Leisure.
Tailor Your CV:Make sure your CV is tailored to the Duty Manager role. Highlight your supervisory experience in leisure facilities and any relevant qualifications like your NPLQ. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Places for People
✨Know the Company Inside Out
Before your interview, take some time to research Places for People Group and their mission. Understand their values and how they apply to community building. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your previous management experiences. Think of specific examples where you've successfully managed staff or resolved conflicts. Highlight your leadership style and how it contributes to a positive work environment.
✨Prepare for Customer Service Scenarios
Customer service is key in this role. Be ready to answer questions about how you would handle customer complaints or concerns. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving skills.
✨Flexibility is Key
Since the role requires working shifts, including evenings and weekends, be honest about your availability. Show that you're adaptable and willing to take on various responsibilities. This will reassure them that you can handle the demands of the job.
