At a Glance
- Tasks: Inspire and assist customers while delivering top-notch service in a lively environment.
- Company: Join Places Leisure, a fun and dynamic workplace focused on health and fitness.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities.
- Other info: Ongoing training opportunities and a supportive team culture await you.
- Why this job: Make a positive impact on people's lives while developing your skills in customer service and sales.
- Qualifications: Sales and customer service experience is a plus, but passion and motivation are key.
The predicted salary is between 29000 - 34000 £ per year.
We have an exciting new opportunity for a Reception and Sales colleague (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.
Previous experience in a sales and customer service environment would be beneficial; however, if you are a naturally proactive and self‑motivated individual, we will provide training and tools to succeed in this role. In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance, and opportunities to develop cross‑skills in lifeguarding, swimming teaching & more.
More About You:
- Inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.
- Ability to multi‑task and manage daily operational tasks with strong execution and confidence.
- Advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
- Ability to use sales tools and techniques documented by Places Leisure membership management.
- Sales focused and target driven individual.
- Passion for delivering first class customer service and dealing with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.
Benefits:
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Flexible working (including part time working, shift work and more)
- Opportunity to purchase additional annual leave
- Access to ongoing personal learning and development
- Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and more.
Reception and Customer Service (Placemaker) in London employer: Places for People
Places Leisure is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those passionate about customer service and community engagement. With comprehensive training and development opportunities, flexible working arrangements, and a generous benefits package including health memberships and discounts, we empower our team to thrive both personally and professionally in a lively environment. Join us in our mission to create active places and healthy people while enjoying the perks of being part of a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Customer Service (Placemaker) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Places for People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Places for People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception and Customer Service (Placemaker) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Places for People:Your cover letter is your chance to shine! Tell us why you want to work at Places for People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Places for People!
How to prepare for a job interview at Places for People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
