At a Glance
- Tasks: Support customers with autism, helping them achieve personal goals and participate in activities.
- Company: Leading UK Social Enterprise focused on community spirit and inclusivity.
- Benefits: Comprehensive training, flexible hours, and a supportive work culture.
- Other info: Guaranteed interview for disabled, neurodiverse candidates, and those with military service.
- Why this job: Make a real difference in people's lives while growing your skills in a rewarding environment.
- Qualifications: No prior experience needed; passion for helping others is key.
The predicted salary is between 9.21 - 9.21 £ per hour.
That's someone that does the right thing, is enthusiastic and motivated to grow, believes in community spirit, is respectful and enjoys their work. As the UK's leading social enterprise, we're dedicated to creating inclusive and thriving communities for both our customers and employees.
We are looking for a Customer Support Coordinator to join our team to work across our scheme to support customers who have a range of needs. This vacancy is a Fixed Term Contract. Working within this scheme you will support customers with the continued, safe provision of accommodation in our schemes.
You will be working closely with our customers to develop and deliver support and intensive housing management services to vulnerable people within our autism service in Finchley, which supports 10 service users who have their own independent self-contained flats.
The role will involve working with a small caseload of customers, group employees and outside agencies and professionals to deliver a holistic service that is of the highest standard. You will be responsible for the maintenance of the scheme including carrying out risk assessments and other health and safety monitoring as well as working closely with the housing management team regarding repairs, voids and maintenance.
- Promote choice, independence, integration within the local community and development of skills.
- Support our customers as individuals to achieve their personal goals helping them to take part in a wide range of interests and activities such as shopping trips, arts and crafts and days out.
- Provide support to customers to make and attend appointments where necessary.
- Keep up to date with all admin work including emails, reviews and support plans.
This post is subject to a satisfactory disclosure from the Disclosure and Barring Service. Please note that this role operates on a 7-day work rota which will include some night duties. There will be an additional sleep allowance of £9.21 per hour paid for this.
For more information, please download our job profile available on our website. Ideally, you will have local knowledge to share with our customers.
A Customer Support Coordinator is a rewarding position responsible for building relationships and trust with the people we support who have autism. You don't need previous experience in the role; we'll provide you with all the training you need including supporting you to gain a recognised qualification in Health and Social Care.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you require any reasonable adjustments to support your application or interview experience, please let us know.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team.
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. For this role, we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability.
Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Customer Support Lead (Permanent) in London employer: Places for People
Places for People in Birmingham is an excellent employer, offering a vibrant work culture that prioritises community engagement and exceptional service delivery. With flexible working arrangements and health memberships, employees are supported in achieving a healthy work-life balance while also having access to numerous growth opportunities within the leisure and hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Lead (Permanent) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Places for People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Places for People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Lead (Permanent) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Places for People:Your cover letter is your chance to shine! Tell us why you want to work at Places for People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Places for People!
How to prepare for a job interview at Places for People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
