At a Glance
- Tasks: Resolve customer issues in homes, ensuring top-notch service and quality repairs.
- Company: Join a diverse and ambitious team at Places for People.
- Benefits: Enjoy a bonus scheme, generous leave, and a matched pension plan.
- Other info: Great career development opportunities and a supportive work environment.
- Why this job: Make a real difference in people's lives by enhancing their home experience.
- Qualifications: Experience in multi-skilled trades and excellent customer service skills required.
The predicted salary is between 36000 - 40000 £ per year.
At Places for People, we hire People, not numbers.
If you're a skilled multi-trade professional who takes pride in delivering outstanding customer service and quality workmanship, we'd love to hear from you.
We're looking for a
Customer Service Technician to join our Places Developments team in Scotland.
This is a fantastic opportunity to play a key role in ensuring our customers receive an exceptional experience in their new homes by resolving defects efficiently and professionally while maintaining the highest standards of customer care.
Location Field based across Edinburgh & Lothians (with occasional travel across Scotland) More about your role Reporting to the Customer Service Manager, you'll be responsible for carrying out a wide range of remedial works within occupied properties across our developments.
Working closely with our Customer Service team, you'll ensure customer-reported defects are resolved promptly, professionally, and to a high standard.
You'll visit customers in their homes, diagnose issues, complete repairs, and provide clear updates to the Customer Service team.
You'll take ownership of jobs from start to finish, ensuring works are completed safely, efficiently, and with minimal disruption to customers.
More About You To be eligible for an interview for this role you must have experience of working in a Multi Skilled Trade or
Technician role within Occupied homes within the property industry and hold a current clean UK driving licence.
You're a skilled multi-trader with experience working in occupied homes.
You're organised, adaptable, and confident working independently.
You take a proactive approach to problem-solving and have a genuine passion for delivering excellent customer Your skills include general making good, decorating, plastering, drylining, basic carpentry, and ideally some basic plumbing.
You're comfortable using Microsoft Office and customer service software, and you communicate clearly and professionally, building rapport with You'll also need: Excellent communication and customer service skills.
Experience working safely within occupied properties.
Basic IT skills, including Microsoft Outlook, Teams, Word and Excel.
The ability to accurately complete job records and paperwork.
A flexible approach and willingness to travel across developments as required.
The following qualifications would be beneficial: CSCS Card First Aid at Work What does Places for People have to offer you?
We are a large, diverse, and ambitious business that offers excellent opportunities for career development and progression.
We know there's always more we can do to make life easier and more rewarding for our colleagues, which is why we offer a comprehensive benefits package that includes: Bonus scheme Company pension with matched contributions up to 7% 35 days annual leave (including
Customer Service Technician in London employer: Places for People
Places for People in Birmingham is an excellent employer, offering a vibrant work culture that prioritises community engagement and exceptional service delivery. With flexible working arrangements and health memberships, employees are supported in achieving a healthy work-life balance while also having access to numerous growth opportunities within the leisure and hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Technician in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Places for People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Places for People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Technician in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Places for People:Your cover letter is your chance to shine! Tell us why you want to work at Places for People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Places for People!
How to prepare for a job interview at Places for People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
