At a Glance
- Tasks: Welcome residents and guests, ensuring a safe and pleasant environment.
- Company: Join RMG, a leading company in property management.
- Benefits: Enjoy 27 days holiday, competitive pay, and great company perks.
- Other info: Work nights with a flexible 4 on 4 off shift pattern.
- Why this job: Be the friendly face of our community and make a real difference.
- Qualifications: Strong customer service skills and ability to stay calm under pressure.
About the Role
We're looking for a professional and personable Night Concierge to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.
Where will I be working?
Full time at our Eden Grove site in Staines-upon-Thames (TW18 4ZT)
Rota: Nights - 4 on 4 off shift pattern - 7 PM to 7 AM
What You'll Be Doing:
- Providing a warm, professional welcome to all residents and guests
- Conducting regular building checks and ensuring communal areas are clean and secure
- Handling queries, complaints, and emergencies with calm and courtesy
- Monitoring CCTV and managing visitor access
- Managing deliveries and post in line with company procedures
- Issuing and logging keys responsibly
- Proactively addressing cleaning and maintenance issues
- Ensuring bikes are stored correctly and issuing warnings for unattended ones
What We're Looking For:
- Excellent customer service and communication skills
- Calm, courteous, and professional under pressure
- Strong organizational skills and attention to detail
- Honest, reliable, punctual, and well-presented
- Able to use initiative and prioritise workload
- Confident handling complaints and difficult situations
Desirable Extras:
- Experience with a reputable, market-leading developer
- SIA, door, and/or CCTV qualification
- Membership of a relevant professional association
What does RMG have to offer you?
You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including: 27 days holiday plus all
Concierge - Nights in London employer: Places for People
At RMG, we pride ourselves on fostering a supportive and dynamic work environment where our Night Concierges are valued as the cornerstone of our community. Located in the vibrant area of Staines-upon-Thames, you will enjoy a competitive benefits package, including generous holiday allowances and opportunities for professional development, all while being part of a team that prioritises exceptional customer service and resident satisfaction.
