Community Housing Coordinator (London) - London

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise, we’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

As a Community Housing Coordinator, you’ll play a vital part in supporting our Homes Plus operations by delivering high-quality administration and back-office services. You’ll work closely with teams across Communities, Living Plus, Lettings & Marketing and Community Safety, ensuring that our customers, colleagues and partners receive an efficient and reliable service. You’ll also provide support to other areas of Homes Plus when required, giving you the chance to build a broad understanding of how our services work together.

Your role will involve a wide range of administrative responsibilities, including preparing documents, managing mailshots, organising meetings and hospitality, maintaining records, and supporting key processes such as decants, key management and on-call rotas. You’ll be involved in housing management administration - everything from tenancy changes and mutual exchanges to permissions, landlord references, specialist landlord arrangements and aids and adaptations.

You’ll bring experience from a support or administrative role where you’ve been responsible for managing busy workloads and providing a dependable and proactive service. You’ll be highly organised, able to anticipate what needs to be done, and confident in managing competing priorities without compromising on accuracy or quality. Your positive attitude, professionalism and strong communication skills will ensure you work effectively with colleagues and customers alike. You’ll be naturally helpful, with a calm and solution-focused approach when handling enquiries - whether in person, over the phone or through written correspondence. You’ll be comfortable working independently but also enjoy being part of a wider team, contributing to shared goals and supporting others when needed. A keen eye for detail, good IT skills and a willingness to learn new systems will help you thrive in this role. Experience in social housing or housing-related administration would be an advantage, but it’s not essential if you can bring the right attitude and transferable skills. A basic DBS check is mandatory for this role.

• Proven experience delivering administration or back-office support in a busy, customer-focused environment within social housing.
• Strong organisational skills with the ability to prioritise workloads, manage time effectively and maintain accurate records across multiple systems.

We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs - up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.