Assistant Property Manager in London

Residential Management Group (RMG), a market-leading Property Management Company, is looking for an Assistant Property Manager to support the delivery of an excellent property management service across a residential portfolio. In this varied role, you'll provide key administrative and coordination support to our wider regional teams, helping to ensure our customers receive a consistently high standard of service.

Where will I be working? While you'll be aligned to your nearest local office, this is a highly mobile role requiring frequent and extensive travel across London and the South Coast alongside a blend of site-based and homeworking. You need to be ideally located within approximately an hour's drive of each location e.g Reading/Berkshire area with a full driving licence and access to your own vehicle.

More about your role:

• Client care and liaison, ensuring calls and emails are handled professionally and efficiently, and queries are resolved wherever possible.
• Supporting coordination between accounts and property services teams to help deliver service commitments.
• Working in line with industry standards and expectations, including the RICS Code of Conduct, TPI guidance.
• Assisting with record keeping, ensuring accuracy and maintenance of client and company records.
• Supporting Health & Safety administration: reviewing and actioning hazard reports, completing hazard actions, and escalating concerns where needed.
• Helping with core operational tasks such as site take-ons (preparing transition checklists), key issuance, urgent purchase orders, regional reporting, and other ad-hoc projects as agreed.
• Promoting a strong service culture by working to agreed SLAs, sending holding responses when needed, and identifying opportunities to improve customer service.

What we're looking for:

• Someone who is proactive, organised and confident communicating with a range of stakeholders.
• Strong administrative or coordination experience, with excellent attention to detail and accurate record keeping.
• Confident written and verbal communication skills, with a professional and customer-focused approach.
• Ability to manage competing priorities, respond within SLAs and use initiative to improve working practices.
• Comfortable handling calls, emails, correspondence and case updates in a busy environment.
• A Full UK driving licence and access to own vehicle.

Desirable:

• Property management experience.
• Familiarity with TPI standards.
• Experience supporting Health & Safety administration or hazard reporting processes.

What does RMG have to offer you?

• 27 days holiday plus all Bank Holidays.
• Free Healthcare cashback Plan (re-claiming for things like optical treatment and dental care, physiotherapy and GP Charges).
• Sponsorship for study and professional qualifications (up to 4 study days).
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
• Access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards.

What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role.

We are dedicated to creating a supportive and accessible recruitment process for all. If you require any reasonable adjustments to support your application or interview experience, please let us know.

For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding: At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.