AI & Process Transformation Specialist in London

At Places for People, we hire People, not numbers! We are more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role: You will play a key role in transforming service charge and finance processes by using modern technology, specifically Microsoft Copilot, to create smarter, more efficient ways of working. This role is focused on identifying opportunities to reduce manual effort, improve data quality and deliver consistent, scalable processes that can support future growth. You will take a whole-process view, reviewing end-to-end service charge and finance activities to identify inefficiencies, risks and opportunities for automation. You will lead the design and implementation of practical, technology-enabled solutions that improve accuracy, strengthen financial control and reduce turnaround times across key processes such as service charge setting, year-end reconciliations and month-end reporting. Working closely with Finance, IT, Data and operational colleagues, you will lead process reviews and design practical solutions that improve accuracy, turnaround times and customer outcomes. Your work will directly support better decision-making and help future-proof our service charge and financial processes. This is a hybrid role working out of Preston 2-3 days a week.

Essential Criteria:

• Proven experience in driving process improvement, leading end-to-end process mapping, and delivering automation and transformation initiatives within finance or service charge environments.
• Proficiency in Microsoft tools, particularly Excel and Power BI, with exposure to AI specifically Co-Pilot.
• Strong analytical skills with experience working with large or complex datasets within similar sized organisations.
• Ability to translate stakeholder requirements into effective process or technology solutions.
• Confident stakeholder engagement skills, with the ability to influence and drive change across teams.

More about you: As our AI & Process Transformation Specialist you will be responsible for identifying, designing and delivering process improvements that make a real difference to how we work. You will map end-to-end finance and service charge processes, highlight inefficiencies and lead the implementation of automated and AI-driven solutions. You will enjoy working collaboratively, bringing people together to embed standardised and well-controlled processes across the organisation. You will be comfortable presenting insights to senior stakeholders, creating clear process documentation and ensuring all improvements align with financial controls, regulatory requirements and Places for People policies. At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.

Benefits: We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We offer a comprehensive benefits package with each role, yours will include:

• Competitive salary with regular annual review
• Pension with matched contributions up to 7%
• Bonus scheme for colleagues
• 35 days holiday