At a Glance
- Tasks: Lead the operational management of affordable housing, ensuring compliance and customer satisfaction.
- Company: Thriving Investments, a socially conscious fund manager in the housing sector.
- Benefits: Competitive salary, 28 days leave, car allowance, pension, and training opportunities.
- Other info: Flexible working with opportunities for career growth in a diverse environment.
- Why this job: Join a growing company making a real social impact in affordable housing.
- Qualifications: Senior experience in housing management and knowledge of regulatory frameworks required.
The predicted salary is between 60000 - 75000 £ per year.
About Thriving Investments
Thriving Investments is a socially conscious fund manager focused on the living sector. We invest across a range of housing tenures that deliver market returns to investors alongside meaningful social impact. We manage over 5,300 homes representing £1.1bn of assets under management with ambitious plans to grow to £5bn+ through the launch of new funds and the expansion of existing portfolios.
Location & Working Pattern
This role can be based from our London or Bath office, working three days per week on site, with the remaining time working from home. Regular site visits (approximately twice per month) will be required across Gloucestershire and Worcestershire.
More About The Role
This is not a traditional housing management role. We are looking for an experienced, commercially minded General Needs Housing Manager to play a pivotal role in the growth of our For-Profit Registered Provider, ReSI Homes, supporting the expansion of our portfolio into social and affordable rent as it scales from delivery into long-term operation. You will lead the end-to-end operational housing management of Thriving Investments' growing general needs portfolio within ReSI Homes – from mobilisation of new homes and onboarding of third-party managing agents, through to regulatory compliance, customer experience and performance oversight at scale. You will operate at the intersection of regulation, operations and commercial delivery, working closely with senior colleagues, local authorities and managing agents to ensure services meet the Regulator of Social Housing's expectations while remaining sustainable and scalable within an investment-backed environment.
Essential Criteria
- Senior level experience leading general needs housing management within a regulated social or affordable rent environment, with accountability for portfolio-level service delivery.
- Strong working knowledge of regulatory frameworks and consumer standards, with experience supporting governance, regulatory assurance and audit activity rather than frontline case management.
- Proven experience mobilising and scaling housing portfolios or new developments, including readiness, handover, data quality and customer onboarding.
- Demonstrable experience managing and holding third-party managing agents to account across performance, compliance, reporting and risk.
Desirable Criteria
- Experience working within a For-Profit Registered Provider or investment-backed housing model.
- Experience overseeing complaints performance and service standards, including working to the Housing Ombudsman's Complaint Handling Code.
Benefits
We are an ambitious and growing business, offering challenge, development and long-term career opportunity. This role could provide the foundation for a wider career as we grow the affordable housing investment platform.
- Competitive salary
- 28 days' annual leave plus bank holidays
- Car allowance
- Private pension
- Bonus scheme
- Training and development
- Additional perks including retail and leisure discounts
Inclusivity
We welcome applications from individuals of all backgrounds and are proud to be an equal opportunity employer. We are committed to diversity and inclusion and guarantee interviews for candidates who meet the essential criteria and belong to protected groups such as disabled, neurodiverse or those who have served in the Armed Forces.
Affordable Housing Operations Manager in London employer: Places for People
Thriving Investments is an excellent employer, offering a dynamic work environment that balances professional growth with social impact. With competitive salaries, generous leave policies, and a commitment to inclusivity, employees can thrive in their careers while contributing to meaningful projects in the affordable housing sector. The London and Bath offices provide a collaborative atmosphere, complemented by flexible working arrangements and opportunities for site visits across beautiful regions like Gloucestershire and Worcestershire.
StudySmarter Expert Advice🤫
We think this is how you could land Affordable Housing Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the affordable housing sector, especially those connected to Thriving Investments. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research Thriving Investments, their mission, and recent projects. Show us you’re not just another candidate but someone who genuinely cares about their impact in the housing sector.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your experience in managing housing portfolios and compliance – we want to hear how you can lead the charge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team at Thriving Investments.
We think you need these skills to ace Affordable Housing Operations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Affordable Housing Operations Manager. Highlight your experience in general needs housing management and any relevant regulatory knowledge. We want to see how your background aligns with our mission at Thriving Investments!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about affordable housing and how your skills can help us grow our portfolio. Keep it engaging and personal – we love to see your personality come through!
Showcase Relevant Experience:When filling out your application, be sure to showcase your experience with mobilising and scaling housing portfolios. We’re looking for someone who can hit the ground running, so don’t hold back on sharing your achievements in this area!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Places for People
✨Know Your Stuff
Make sure you have a solid understanding of the regulatory frameworks and consumer standards relevant to the role. Brush up on your knowledge about the Regulator of Social Housing's expectations, as this will show that you're not just familiar with the basics but are ready to tackle the complexities of the position.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully mobilised and scaled housing portfolios. Highlight your experience in managing third-party agents and how you've held them accountable for performance and compliance. This will demonstrate your capability to handle the responsibilities of the Affordable Housing Operations Manager.
✨Understand the Company’s Vision
Familiarise yourself with Thriving Investments' mission and their approach to socially conscious investment. Be ready to discuss how your values align with theirs and how you can contribute to their ambitious plans for growth. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their journey.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their plans for expanding the affordable housing portfolio or how they measure success in customer experience. This not only shows your interest but also gives you valuable insights into whether this is the right fit for you.
