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- Tasks: Lead daily leisure operations and motivate your team to deliver exceptional service.
- Company: Join Places for People, a social enterprise dedicated to building thriving communities.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities and shops.
- Why this job: Make a real impact in your community while developing your leadership skills in a supportive environment.
- Qualifications: Management experience in a leisure setting and a passion for customer service are essential.
- Other info: We prioritise safeguarding and inclusivity, offering guaranteed interviews for disabled and armed forces candidates.
The predicted salary is between 42000 - 84000 £ per year.
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We are Places for People Group, we\’re a social enterprise that believes it\’s people that make a community. That\’s why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK\’s leading health and wellbeing enabler.
We aren\’t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you\’re more than just a number – you\’re part of our cause.
More About Your Role
As a Leisure Operations Manager you will be responsible for the day to day delivery of leisure services to a wide customer base. You will be ensure staff are trained, motivated and are delivering standards of performance at all times. You will work closely the General Manager, chair staff meetings, carrying out staff appraisals and maintain a high morale around the centre.
In addition you will be responsible for maintaining health and safety standards including overseeing the day to day maintenance and cleaning within the Centre.
For more information please download our job profile available on our website.
More About You
You will have experience working within a leisure environment and already have management experience. You will be a motivated, enthusiastic and passionate individual. Customer service is at the heart of this role so you will need to be able to demonstrate at interview where you and your team have provided amazing service that met a customer\’s needs. At interview you will need to demonstrate how you have engaged with staff to motivate them to deliver best in class service.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there\’s always more we can do to make you smile, that\’s why we offer a comprehensive benefits package with each role, yours will include:
- We align with the Real Living Wage foundation
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
What\’s next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role.
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
At Places for People, safeguarding is everyone\’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Armed Forces – We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident – We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.
Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
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Leisure Operations Manager employer: Places for People
Contact Detail:
Places for People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Operations Manager
✨Tip Number 1
Familiarise yourself with Places for People's mission and values. Understanding their commitment to community and wellbeing will help you align your answers during the interview, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your ability to motivate and train staff. Highlight instances where you successfully improved team performance or customer satisfaction, as these are key aspects of the Leisure Operations Manager role.
✨Tip Number 3
Research current trends in leisure management and health and safety standards. Being knowledgeable about industry best practices will not only impress your interviewers but also show your commitment to maintaining high operational standards.
✨Tip Number 4
Network with current or former employees of Places for People if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Leisure Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leisure management and customer service. Use specific examples that demonstrate your ability to lead teams and maintain high standards.
Craft a Compelling Supporting Statement: In your supporting statement, clearly outline how your skills and experiences align with the role of Leisure Operations Manager. Mention your passion for community engagement and any previous successes in similar roles.
Showcase Leadership Skills: Emphasise your leadership abilities by providing examples of how you've motivated staff and improved service delivery in past positions. This is crucial for the interview stage.
Highlight Health and Safety Knowledge: Since maintaining health and safety standards is a key responsibility, include any relevant certifications or training you have in this area. This will show your commitment to creating a safe environment for both staff and customers.
How to prepare for a job interview at Places for People
✨Show Your Passion for Community
Places for People values community engagement, so be sure to express your enthusiasm for creating active and healthy environments. Share specific examples of how you've contributed to community initiatives in your previous roles.
✨Demonstrate Leadership Skills
As a Leisure Operations Manager, you'll need to motivate and train your team. Prepare to discuss your leadership style and provide examples of how you've successfully led teams in the past, particularly in a leisure or customer service setting.
✨Highlight Customer Service Excellence
Customer service is at the heart of this role. Be ready to share stories that showcase how you and your team have gone above and beyond to meet customer needs, ensuring satisfaction and loyalty.
✨Discuss Health and Safety Knowledge
Since maintaining health and safety standards is crucial, brush up on relevant regulations and best practices. Be prepared to discuss how you've implemented safety measures in previous positions and how you plan to uphold these standards in the new role.
