At a Glance
- Tasks: Inspire and assist customers while delivering top-notch service in a lively environment.
- Company: Join a social enterprise dedicated to building thriving communities and supporting its team.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities.
- Other info: Great career progression opportunities within a supportive and dynamic team.
- Why this job: Kickstart your career with training opportunities and a chance to make a real impact.
- Qualifications: Sales and customer service experience is a plus, but passion and motivation are key.
The predicted salary is between 20000 - 25000 £ per year.
We are Places for People Group, a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure, we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.
We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.
More About the Role:
We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.
Previous experience in a sales and customer service environment would be beneficial; however, if you are a naturally proactive and self-motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.
There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager.
In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching & more.
The shift available is Thursday 14:45 - 21:30.
More About You:
You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way. You will be able to multi-task and manage daily operational tasks with strong execution and confidence. Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people. You will have the ability to use sales tools and techniques documented by Places Leisure membership management. You will be a sales focused and target driven individual. You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.
Benefits:
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- We align with the Real Living Wage foundation
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
Reception and Customer Service (Placemaker) in Leiston employer: Places for People
At Places for People Group, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to fostering a supportive and inclusive work environment. As a Reception and Customer Service (Placemaker), you will enjoy a vibrant workplace that champions personal growth through continuous training and development opportunities, alongside a comprehensive benefits package that includes health and fitness memberships, flexible working arrangements, and significant discounts. Join us in our mission to create active places and healthy people, where your contributions truly matter and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Customer Service (Placemaker) in Leiston
✨Tip Number 1
Get to know the company culture! Places for People is all about community and support, so show them you’re a team player. Research their values and think about how you can contribute to their mission of creating active places and healthy people.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales. Think of examples from your past experiences that highlight your skills in creating meaningful relationships and delivering excellent service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and reinforces your enthusiasm for being part of the Places Leisure team.
We think you need these skills to ace Reception and Customer Service (Placemaker) in Leiston
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of a Placemaker. Highlight any relevant experience in sales or customer service, and explain how you can contribute to creating active places and healthy people.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication that gets your message across effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Places Leisure.
How to prepare for a job interview at Places for People
✨Know the Company Culture
Before your interview, take some time to understand Places for People Group's mission and values. They focus on community and wellbeing, so think about how your personal values align with theirs. This will help you demonstrate that you're not just looking for a job, but that you're genuinely interested in being part of their cause.
✨Showcase Your Customer Service Skills
As a Placemaker, delivering excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about specific situations where you created a positive first impression or resolved a challenging issue, as this will highlight your proactive nature.
✨Demonstrate Your Sales Acumen
Since the role involves sales, be ready to discuss any relevant experience you have. If you don’t have direct sales experience, think about times when you’ve influenced others or promoted something successfully. Use these examples to show your understanding of sales tools and techniques, and how you can apply them at Places Leisure.
✨Ask Thoughtful Questions
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewers. Inquire about the training and development opportunities they offer, or ask how they measure success in the Placemaker role. This shows your enthusiasm for the position and your desire to grow within the company.
