Assistant Services Manager in Knowle

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

We're looking for a passionate and proactive Assistant Services Manager to support the delivery of high-quality supported accommodation for vulnerable families across two of our services in Bristol. Your main base will be Priory Court, with regular travel required to Lanercost in Southmead, so access to your own vehicle is essential. You'll play a key role in leading and developing a team of Support Workers, ensuring that families receive the tailored support they need to build independence, sustain their tenancies and achieve positive outcomes. Working closely with the Service Manager, you'll help oversee day-to-day operations across both schemes, ensuring services are delivered in line with contractual requirements, safeguarding responsibilities and internal policies. You'll also build and maintain strong relationships with local authorities, support agencies and other key stakeholders to ensure families receive a joined-up and effective support service.

This is a hands-on role where you will:

• Provide regular supervision, coaching and support to your team.
• Support the delivery of person-centred support plans for vulnerable families with a range of support needs.
• Ensure tenancy management is proactive, responsive and trauma-informed.
• Create safe, welcoming and inclusive environments across both schemes.
• Work closely with external partners to help families access the support they need.
• Contribute to service improvements and help drive positive outcomes for customers.

Essential criteria:

• Experience working within supported housing, homelessness, family support or a related environment.
• A strong understanding of safeguarding, risk management and trauma-informed practice.
• Experience leading, coaching or supervising colleagues.
• The ability to build effective relationships with external partners and stakeholders.
• A passion for supporting vulnerable families to achieve positive and sustainable outcomes.
• A full UK driving licence and access to your own vehicle, as travel between Priory Court and Lanercost, Southmead is required.

At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives.

We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.