Contract Lead - Complex M&E in Ipswich

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As Contract Lead Complex M&E you will support the Complex M&E Team in the effective and efficient delivery of the group's Repairs, Maintenance and Capital works via our supporting contractors. Nationally you will act as an escalation point but our focal point around contractor performance and Health and Safety around delivery.

Your responsibility will lie around ensuring the service is customer-focused, efficient and offering value for money for the Group. That delivery adheres to KPIs, and financial targets set. You will hold responsibility for the day-to-day organization, scheduling, supervision and responsibility for the safety, technical standard and quality of the works and associated activities carried out in these areas. The operational delivery of Group policies and procedures to ensure compliance, including the identification, management and mitigation of risk, and production of risk assessments, safe working practice and procedures.

Your role will be to oversee and deliver on the group's Complex M&E portfolio on several statutory and group-lead compliance activities which include but are not limited to Commercial Gas, Complex Heating, Hot & Cold-water systems, Legionella, Electrical & Automated Systems. You will act as an escalation point within your team and deputize for the Complex M&E Team Lead.

• Proven experience delivering customer-focused services and driving continuous improvement.
• Strong background in planning, arranging, and supervising works within complex commercial properties.
• Demonstrated ability to lead teams and/or contractors to maintain service quality, manage change, and develop staff.
• Excellent organisational and prioritisation skills to achieve targets, manage costs, and meet deadlines.
• Experience on working on at least one large-scale contract on Commercial Gas compliance and/or Water Hygiene and/or Electrical contracts and supplier performance management.
• Proven experience and knowledge of Commercial Gas Systems or Water Hygiene or Electrical systems.
• Provision of effective technical and non-technical expertise, advice and quality assurance, undertaking regular Quality Control inspections including liaising with the Group Compliance and external consultants to ensure satisfactory completion of work, standard of workmanship and competency of operatives and contractors.
• Professional Qualification in one of the following discipline Commercial Gas, water Hygiene or electrical.

You have strong experience delivering customer-focused services and driving continuous improvement, with a solid background in arranging and supervising works across complex commercial properties. You are skilled at leading teams and contractors to ensure high service standards, manage change, and develop people. You can prioritise effectively to meet targets, budgets, and deadlines, and are educated with relevant professional qualifications as well as experience, understand value-for-money principles, and communicate clearly at all levels.

We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package 35 days annual leave (including bank holidays) with the option to buy or sell leave
• Cashback plan for healthcare costs up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.

What’s next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

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