Insurance Claims Handler

At Places for People, we hire People, not numbers! If you like the sound of one of our jobs, please apply — you could be just who we’re looking for. We’re more interested in hiring someone that embodies our People Promises: does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees. What are you waiting for? Join a community that cares about you!

We’re looking for an experienced Insurance Handler to join our team, supporting the effective handling of insurance claims and ensuring the best possible outcomes for our customers. This role is key to delivering a fair, thorough, and customer-focused claims service while working closely with insurers, adjusters, and internal stakeholders. After training you will work 3 days from home and Tuesday and Wednesday from the office.

The essential criteria for this role is listed below:

• Experience working in a claims handling environment.
• CII qualification to Certificate level (Cert CII) as a minimum or willingness to undertake further study to achieve Cert CII status if not currently held.
• Strong ability and confidence to challenge decisions and scenarios relating to claims and repairs where appropriate.

We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, which is why we offer a comprehensive benefits package with each role. Yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

If you meet the criteria and are ready to take the next step in your career, apply following our simple 5 minute application process—upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team. Please note that we may bring the closing date forward if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

We understand the importance of a supportive and inclusive work culture, so please talk to us at interview about any flexibility you may need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing reduced hours, flexible start and finish times or compressed hours.

Safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner, and who meets the essential criteria for the vacancy.

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview.

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.