At a Glance
- Tasks: Lead IT incident management, ensuring quick service restoration and minimal disruption.
- Company: Join Places for People, a leading Social Enterprise focused on community and inclusivity.
- Benefits: Enjoy competitive salary, 35 days holiday, healthcare cashback, and ongoing training opportunities.
- Other info: Dynamic workplace with a focus on inclusion, wellbeing, and career progression.
- Why this job: Make a real impact in a supportive environment that values your growth and community spirit.
- Qualifications: Experience in Incident Management and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise we’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a community that cares about you!
More about your role
As our Incident Lead, you will take ownership of the end-to-end management of IT incidents, ensuring services are restored quickly and disruption to the business is minimised. You’ll lead and coordinate Major Incidents, acting as the key escalation point for high-priority issues and driving a consistent, controlled response across IT teams and third-party suppliers. You’ll maintain strong operational control throughout the incident lifecycle, ensuring incidents are logged, prioritised and managed in line with agreed standards and ITIL-aligned processes. You’ll also facilitate post-incident reviews, providing insight into root causes, identifying trends, and feeding improvements into Problem Management. Alongside this, you’ll deliver clear reporting on incident performance and continuously enhance processes, tooling and governance.
Proven experience in Incident Management, IT Operations or Service Management
- Strong working knowledge of ITIL Incident and Major Incident Management practices
- Experience leading and coordinating Major Incidents in a live environment
- Experience using IT service management (ITSM) tools
- Demonstrable ability to manage cross-functional teams and suppliers to restore services against SLAs
More about you
You’ll be confident working in high-pressure environments, able to take control of critical incidents and drive them through to resolution with urgency and clarity. You’re experienced in coordinating multiple teams and stakeholders, ensuring communication is clear, timely and tailored to your audience. You’ll bring strong analytical and problem-solving skills, with the ability to identify trends and opportunities for improvement. You’re committed to governance and continuous improvement, and you take ownership of driving better outcomes across incident processes, performance and service delivery.
At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory. We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
Benefits
We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary with regular annual review
- Pension with matched contributions up to 7%
- Bonus scheme for colleagues at 2%
- 35 days holiday (including bank holiday) with option to buy or sell days
- Healthcare cashback plan for everyday medical costs - up to £500 savings per year
- Access to wellbeing support such as counselling and flu jabs
- Private GP and health support services available
- Access to a rewards platform with retail and lifestyle discounts
- Savings on groceries, travel, shopping and home products
- Ongoing training and development opportunities
- Access to professional qualifications and career progression
- Internal development programmes and learning support
- Recognition schemes such as Star Awards and Colleagues Awards
- Strong focus on inclusion, wellbeing and colleague engagement
Incident Lead employer: Places for People
Places for People in Birmingham is an excellent employer, offering a vibrant work culture that prioritises community engagement and exceptional service delivery. With flexible working arrangements and health memberships, employees are supported in achieving a healthy work-life balance while also having access to numerous growth opportunities within the leisure and hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Incident Lead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Places for People values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Places for People might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Places for People!
✨Direct Apply to Places for People
Let's not forget to apply directly through the Places for People website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Incident Lead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Places for People.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Places for People. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Places for People
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
