Housing and Wellbeing Coordinator

At Places for People, we hire People, not numbers! Experience and track record are important, but we’re more interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise, we don’t discriminate based on any protected attribute. We’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

This is an exciting opportunity to join our Extra Care Team as we prepare to open a new scheme in Hunstanton. You will be joining the team before the scheme opens in August 2026. Prior to Lavender View opening, you will be able to visit our other extra care schemes and start building strong relationships with our partners. There will be an element of working from home and the scheme before it is completed for opening. You will be involved in viewings of the show apartment, nominations panels, assessments of people referred to the service, marketing events and developing local knowledge which will help support Lavender View to become a vibrant community when we open.

More about your role

• You will take an active role to engage with residents to promote safe and secure independent living, ensuring an engaging vibrant environment to reduce isolation.
• Providing advice on rent and service charges, assisting with benefits claims and supporting customers with their financial needs.
• You will work with the internal Places for People income recovery team to reduce rent arrears.
• You will be assisting in compliance.
• Travel within local geographical areas will be required.

This post is subject to a satisfactory enhanced disclosure from the Disclosure and Barring service.

More about you

• It is essential that you have experience/knowledge of housing management, social care and/or wellbeing of Retirement/Extra Care living services.
• You will possess good computer skills with knowledge of all Microsoft Office applications, including Word, Excel and PowerPoint.
• Effective communication skills both written and verbal, with the ability to build great relationships with customers, partners and colleagues is required.
• It is important that you have a good mix of team player attributes but also the ability to work effectively using your own initiative; as there will be an element of lone working.
• You will also have an awareness of Health & Safety.
• The ideal applicant will have experience of all aspects of housing management including managing anti-social behaviour and challenging situations.
• A driving license and own car for business use is preferred for this role.

Commitment to Trauma Informed Practice

At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives.

Benefits

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.

What’s next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team. If you are a recruitment agency please note we operate a PSL and do not take cold calls.

Safeguarding

At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.