At a Glance
- Tasks: Lead a dynamic team to enhance customer experiences and boost sales in a vibrant leisure environment.
- Company: Join Places for People, a social enterprise dedicated to building thriving communities.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities and shops.
- Other info: Be part of a supportive team that values your contributions and offers growth opportunities.
- Why this job: Make a real difference in people's lives while promoting health and wellbeing in your community.
- Qualifications: Experience in customer service and management, with a passion for fitness and community engagement.
The predicted salary is between 30000 - 40000 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.
Responsibilities
- As Assistant Placemaker Manager you will deputise for the Placemaking manager.
- You will need to co‑ordinate Catering & Retail operations to maximise sales and profitability. This will include, but not limited to, stock orders, stock takes, sales audits, vending, delivering promotional activity and leading and managing employees in the catering team.
- You will ensure the team responds to all product enquiries from prospective and current members.
- You will motivate your team to create opportunities by being proactive and productive, allowing you to deliver the team's agreed KPIs.
Qualifications
- You will have previous experience of working within a similar role, ideally within a leisure/health centre environment and have well‑rounded knowledge of customer service and administration.
- Ideally you will have previous management experience and a good understanding of all aspects of running a successful Leisure Centre, from membership acquisition, maximising sales, rota management etc.
- Above all you will have a genuine passion for keeping fit and creating active places and healthy people.
Benefits
- We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.
- We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- We align with the Real Living Wage foundation.
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors.
- A bonus scheme for all colleagues at 2%.
- Flexible working (including part time working, shift work and more).
- An opportunity to purchase additional annual leave.
- Lots of opportunity to access ongoing personal learning and development.
- Access to our Company Pension scheme.
- Cashback plan for healthcare costs – up to £500 saving per year.
- Discounts of up to 50% on activities, centre shop and cafes.
- Extra perks including huge discounts and offers from shops, cinemas and much more.
Assistant Customer Service Manager (Assistant Placemaker Manager) in Horsham employer: Places for People
At Places for People Group, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to enhancing the lives of our team and the communities we serve. As an Assistant Customer Service Manager, you will thrive in a supportive environment that values your contributions, offers flexible working options, and provides extensive personal development opportunities. With a comprehensive benefits package, including full health and fitness membership and generous discounts, we ensure that our employees feel valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Customer Service Manager (Assistant Placemaker Manager) in Horsham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Places for People. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your passion for community and health aligns with our mission. We love candidates who genuinely care about making a difference!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the role show!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing benefits there.
We think you need these skills to ace Assistant Customer Service Manager (Assistant Placemaker Manager) in Horsham
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for health and fitness shine through in your application. We want to see that you genuinely care about creating active places and healthy people, so share any relevant experiences or personal stories that highlight this passion.
Tailor Your CV:Make sure your CV is tailored to the Assistant Placemaker Manager role. Highlight your previous experience in customer service and management, especially in leisure or health centre environments. We love seeing how your skills align with our mission!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure to outline your key achievements and how they relate to the responsibilities of the role without rambling on.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can find more information about the position and our company culture there.
How to prepare for a job interview at Places for People
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Customer Service Manager and what it entails. Familiarise yourself with the responsibilities listed in the job description, especially around coordinating operations and managing a team. This will help you speak confidently about how your experience aligns with their needs.
✨Show Your Passion
Places for People values a genuine passion for health and fitness. Be prepared to share your personal experiences or stories that highlight your commitment to creating active places and healthy people. This will demonstrate that you’re not just looking for a job, but that you truly care about their mission.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows that you’re engaged and interested in being part of their community, rather than just another employee.
✨Highlight Your Management Skills
Since the role involves leading a team, be ready to discuss your previous management experiences. Share specific examples of how you've motivated teams, handled challenges, and achieved KPIs. This will help them see you as a strong candidate who can step into the role effectively.
