As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.
We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.
Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.
More about your role
As Head of Digital Products and Technology, you will lead the implementation, ongoing management and continuous improvement of key business systems. You will manage multiple systems with complex integrations, defining requirements and working with third-party suppliers, the Project Office, the wider IT team and business stakeholders to deliver solutions that meet current and future needs. You will also oversee system security, availability, reliability, documentation, support planning, updates and development backlogs, while making sure supplier service levels are achieved.
This is a hybrid role, working 2-3 days a week on site (your place of work will be the nearest Places Leisure Centre).
At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.
Essential criteria
- Experience in a similar systems, digital products or technology delivery role,
- A proven track record of implementing and managing business systems, including requirements definition, integrations, go-live planning and ongoing support,
- Experience working with third-party technology suppliers and managing delivery against agreed service levels,
- Evidence of delivering system improvements, updates or upgrades and managing bugs, issues or a development backlog,
- Experience leading technology or systems projects using resources and stakeholders from across an organisation.
More about you
You are an analytical and solutions-focused professional who can understand both the detail and the bigger picture. You can manage competing priorities, explain complex subjects clearly and build effective relationships across the business and with external suppliers. You will bring a practical approach to change and continuous improvement, together with a strong commitment to customer service, confidentiality, information security and inclusive ways of working. Knowledge of leisure management systems, CRM platforms, Microsoft 365 implementations, Active Directory, Group Policy, Azure AD or leisure operations would be helpful but is not essential.
What you'll get
We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.
You'll receive:
- Pension with matched contributions up to 7%
- Bonus scheme for colleagues at 2%
- 35 days holiday (including bank holidays) with the option to buy or sell days
- Healthcare cashback plan for everyday medical costs, with private GP and health support services available
- Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
- Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
- Ongoing training, professional qualifications, internal development programmes and career progression opportunities
- Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
- Strong focus on inclusion, wellbeing and colleague engagement
- Free membership to Places Gyms
- Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence
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Head of Digital Products and Technology employer: Places for People
Places for People is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With the flexibility of hybrid working after training, employees can enjoy a balanced work-life dynamic while contributing to meaningful property services in the beautiful location of Bath. The company also provides opportunities for career advancement and development, making it a rewarding place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Digital Products and Technology
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Places for People are looking for when hiring for a Head of Digital Products and Technology.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Places for People for the Head of Digital Products and Technology, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Places for People as a Head of Digital Products and Technology, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Places for People’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Head of Digital Products and Technology.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Places for People, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Places for People's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Places for People. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Places for People
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Places for People uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Places for People. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
