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For Companies At a Glance
- Tasks: Inspire and assist customers while delivering top-notch service in a lively environment.
- Company: Join a social enterprise dedicated to building thriving communities and supporting its team.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities.
- Why this job: Kickstart your career with training opportunities and a chance to make a real impact.
- Qualifications: Sales and customer service experience is a plus, but passion and motivation are key.
- Other info: Great pathways for career growth within a supportive and dynamic team.
The predicted salary is between 20000 - 30000 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We aren’t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.
More About the Role
We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members. Previous experience in a sales and customer service environment would be beneficial, however, if you are a naturally proactive and self‑motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond. There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager.
In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching & more.
More About You
You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way. You will be able to multi‑task and manage daily operational tasks with strong execution and confidence. Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people. You will have the ability to use sales tools and techniques documented by Places Leisure membership management. Sales focused and target driven individual. You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- We align with the Real Living Wage foundation
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
Reception and Customer Service (Placemaker) in Haywards Heath employer: Places for People
Contact Detail:
Places for People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Customer Service (Placemaker) in Haywards Heath
✨Tip Number 1
Get to know the company culture! Places for People Group is all about community and support, so show that you understand their mission. When you chat with them, mention how you can contribute to creating active places and healthy people.
✨Tip Number 2
Practice your customer service skills before the interview. Think of examples where you've gone above and beyond for a customer. This will help you stand out as someone who truly embodies the friendly and professional vibe they’re looking for.
✨Tip Number 3
Be ready to showcase your sales skills! Even if you don’t have loads of experience, think of times when you’ve successfully persuaded someone or helped a friend make a decision. This shows you’re proactive and can thrive in a sales-focused environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Places Leisure and becoming a part of their mission.
We think you need these skills to ace Reception and Customer Service (Placemaker) in Haywards Heath
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and community engagement.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Placemaker role. Mention any relevant customer service or sales experience, even if it’s from a different field!
Show Enthusiasm: Express your excitement about the opportunity to work with us at Places Leisure. We love candidates who are genuinely interested in creating active places and healthy people, so let that enthusiasm come through in your writing.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to join our team.
How to prepare for a job interview at Places for People
✨Know the Company Inside Out
Before your interview, take some time to research Places for People Group and their mission. Understand their values and how they aim to create active places and healthy people. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community-focused approach.
✨Showcase Your Customer Service Skills
As a Placemaker, delivering excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Think about how you can relate these experiences to the role and demonstrate your ability to create meaningful relationships with customers.
✨Be Ready to Discuss Sales Techniques
Since the role involves sales, brush up on basic sales techniques and be prepared to discuss how you would use them in a customer service context. Think about how you can promote the benefits of physical activity and how you would encourage potential members to join. This shows that you're proactive and sales-focused.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the training opportunities available, the team culture, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.