At a Glance
- Tasks: Support customers with diverse needs and promote independence in a vibrant community.
- Company: Join Places for People, a leading UK Social Enterprise focused on community spirit.
- Benefits: Receive training, a competitive salary, and a sleep allowance for night duties.
- Other info: Enjoy a dynamic role with varied tasks and the opportunity to gain a recognised qualification.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Resilience, positive attitude, and good communication skills are essential; experience is not required.
The predicted salary is between 30000 - 40000 € per year.
At Places for People, we hire People, not numbers! We are looking for a Customer Support Coordinator to join our team to work across our scheme to support Customers who have a range of needs. This vacancy is a Fixed Term Contract.
Working within this scheme, you will support Customers with the continued, safe provision of accommodation in our schemes. You will be working closely with our Customers to develop and deliver support and intensive housing management services to vulnerable people within our autism service in Finchley which supports 10 service users who have their own independent self-contained flats.
The role will involve:
- Working with a small caseload of Customers, Group employees and outside agencies and professionals to deliver a holistic service that is of the highest standard.
- Maintaining the scheme including carrying out risk assessments and other health and safety monitoring.
- Working closely with the housing management team regarding repairs, voids and maintenance.
- Promoting choice, independence, integration within the local community and development of skills.
- Supporting our Customers as individuals to achieve their personal goals helping them to take part in a wide range of interests and activities such as shopping trips, arts and crafts and days out.
- Providing support to Customers to make and attend appointments where necessary.
- Keeping up to date with all admin work including emails, reviews and support plans.
- Working with colleagues, families (where applicable) and other professionals for the benefit of our Customers.
This post is subject to a satisfactory disclosure from the Disclosure and Barring Service. Please note that this role operates on a 7-day work rota which will include some night duties. There will be an additional sleep allowance of £9.21 per hour paid for this.
Here at Places for People, we are looking for someone who is spirited, as this is an emotive working environment, and we need our staff to be positive and supportive. You will have experience working in potentially challenging situations; resilience is a key character trait for this role. Ideally, you will have local knowledge to share with our customers.
A Customer Support Coordinator is responsible for building relationships and trust with the people we support who have autism. Our Customers are very independent and your duties are varied, and no two days will be the same.
Ideally, you will be a confident I.T. user and a confident communicator who can influence in a positive manner when required. A good knowledge of the benefits system would be desirable but not essential.
At Places for People, we prioritise our dedication to safer recruitment. Therefore, an Enhanced with Barring check is mandatory for this position. You don't need previous experience in the role; we'll provide you with all the training you need including supporting you to gain a recognised qualification in Health and Social Care.
Customer Support Coordinator (London) in Hampshire employer: Places for People
At Places for People, we pride ourselves on being a supportive and inclusive employer, dedicated to fostering a positive work culture that prioritises community spirit and personal growth. As a Customer Support Coordinator in London, you will have the opportunity to make a meaningful impact in the lives of vulnerable individuals while receiving comprehensive training and support to develop your skills in health and social care. Our commitment to employee well-being is reflected in our flexible working arrangements and the chance to engage in rewarding activities that promote independence and integration within the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Coordinator (London) in Hampshire
✨Tip Number 1
Get to know the company culture! Places for People values community spirit and personal growth, so show us how you embody these traits in your conversations. Research their mission and think about how your experiences align with their People Promises.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to social enterprises. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer support. Think about how you would handle challenging situations and be ready to share examples that highlight your resilience and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Places for People.
We think you need these skills to ace Customer Support Coordinator (London) in Hampshire
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and motivation for the role.
Tailor Your Application:Make sure to customise your application to highlight how your experiences align with our People Promises. Show us how you embody the values we cherish, like community spirit and respect.
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and structure your thoughts well, so we can easily see why you’d be a great fit for the Customer Support Coordinator role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and we can’t wait to read what you’ve got to say.
How to prepare for a job interview at Places for People
✨Understand the People Promises
Before your interview, take some time to really understand Places for People's People Promises. They’re looking for someone who embodies these values, so think about how your own experiences align with them. Be ready to share specific examples that demonstrate your enthusiasm, respect, and commitment to community spirit.
✨Showcase Your Resilience
Given the nature of the role, resilience is key. Prepare to discuss situations where you've faced challenges, particularly in customer support or similar environments. Highlight how you managed those situations and what you learned from them, as this will show your potential employer that you can handle the demands of the job.
✨Familiarise Yourself with Local Resources
Since local knowledge is a plus, do a bit of research on community resources and services available in Finchley. This will not only impress your interviewers but also help you understand how you can better support customers in achieving their personal goals and integrating into the community.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific scenarios related to supporting customers with autism. Think through some practical examples of activities you could organise or ways to promote independence and choice. This will demonstrate your proactive approach and understanding of the role's responsibilities.
