At a Glance
- Tasks: Lead and manage a field team, ensuring high-quality service and customer satisfaction.
- Company: Join Places for People, a leading UK Social Enterprise focused on community spirit.
- Benefits: Competitive salary, car allowance, 35 days holiday, and comprehensive health support.
- Other info: Enjoy ongoing training, career progression, and a focus on wellbeing and inclusion.
- Why this job: Make a real difference in communities while developing your leadership skills.
- Qualifications: Experience managing teams, strong coaching skills, and a full UK driving licence.
The predicted salary is between 40000 - 50000 £ per year.
Places for People, we hire People, not numbers. So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for. Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and colleagues. So, what are you waiting for? Join a community that cares about you!
More about your role
In this role, you will lead and manage a team conducting regular 1:1s, performance reviews, and coaching, while identifying training needs and addressing underperformance. You will ensure all work meets high-quality standards and customer expectations, resolving complaints and promoting a customer-first culture. You will support the operational delivery and optimisation of workforce systems, monitor job allocation and completion rates, undertake technical inspections, and provide guidance to meet delivery standards. You will analyse performance data to identify trends and inefficiencies, recommend process improvements, and ensure compliance with KPIs and SLAs. You will maintain a strong health and safety culture, ensuring adherence to legislation and company policies through site visits and audits. Finally, you will collaborate with other managers and stakeholders, share best practices, and contribute to service improvement initiatives and the mobilisation of new contracts or services.
For this role you will be covering the North London & Milton Keynes region.
Essential Criteria
- Proven experience managing field-based teams in a multi-trade or technical environment.
- Experienced leader in coaching and people management skills.
- Previous experience in interpreting data and drive improvements.
- Experience with workforce management or scheduling systems.
- Full UK Driving Licence and willingness to travel nationally.
- Experience in managing HR processes and performance management.
Desirable
- Experience within a Gas environment.
More About you
You will have proven experience managing field-based teams in a multi-trade or technical environment, with strong leadership, coaching, and people management skills. You will demonstrate an excellent customer service ethos, strong communication abilities, and an analytical mindset to interpret data and drive improvements. You will be experienced in workforce management or scheduling systems, confident in handling HR processes and performance management, and hold a full UK driving licence with the willingness to travel nationally. You will be resilient, adaptable, and solutions-focused. Ideally, you will also have experience in the housing, facilities management, or utilities sectors, knowledge of relevant compliance standards, and familiarity with mobile workforce technology and optimisation tools, including SOR.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary with regular annual review
- Car allowance
- Pension with matched contributions up to 7%
- Bonus scheme for colleagues at 2%
- 35 days holiday (including bank holiday) with option to buy or sell days
- Healthcare cashback plan for everyday medical costs - up to £500 savings per year
- Access to wellbeing support such as counselling and flu jabs
- Private GP and health support services available
- Access to a rewards platform with retail and lifestyle discounts
- Savings on groceries, travel, shopping and home products
- Ongoing training and development opportunities
- Access to professional qualifications and career progression
- Internal development programmes and learning support
- Recognition schemes such as Star Awards and Colleagues Awards
- Strong focus on inclusion, wellbeing and colleague engagement
- Free membership to Places Gyms
Field Operations Manager (North London & Milton Keynes) employer: Places for People
At Places for People, we prioritise our people and foster a vibrant work culture that champions community spirit and personal growth. As a leading Social Enterprise in North London & Milton Keynes, we offer competitive salaries, comprehensive benefits, and extensive training opportunities, ensuring our employees thrive both personally and professionally. Join us to be part of a supportive team that values your contributions and encourages you to make a meaningful impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Field Operations Manager (North London & Milton Keynes)
✨Tip Number 1
Get to know the company culture! Places for People values community spirit and people-first attitudes, so do a bit of research on their values and think about how you can showcase your enthusiasm and motivation during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the role and the company. This can give you an edge in understanding what they truly value in a candidate.
✨Tip Number 3
Prepare for those tricky questions! Think about your past experiences managing teams and how you've driven improvements. Be ready to share specific examples that highlight your leadership and coaching skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Places for People community.
We think you need these skills to ace Field Operations Manager (North London & Milton Keynes)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to know who you are beyond your experience. Share your enthusiasm for the role and how you embody our People Promises.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Show us how your background in managing field-based teams aligns with what we're looking for in a Field Operations Manager.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of your successes! Whether it’s improving team performance or enhancing customer satisfaction, we love to see how you've made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Places for People
✨Know Your People Promises
Before the interview, take some time to really understand Places for People's People Promises. They’re looking for someone who embodies these values, so think about how your own experiences align with their focus on community spirit and doing the right thing.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully managed field-based teams in the past. Highlight your coaching techniques and how you’ve addressed underperformance. This will demonstrate your capability to lead and inspire a team effectively.
✨Be Data Savvy
Since the role involves analysing performance data, brush up on your analytical skills. Be ready to discuss how you've used data to identify trends and drive improvements in previous roles. This shows you can contribute to their operational delivery and optimisation.
✨Emphasise Customer Service Ethos
Places for People values a strong customer service ethos. Prepare to share instances where you’ve gone above and beyond for customers or resolved complaints effectively. This will illustrate your commitment to promoting a customer-first culture.
