At a Glance
- Tasks: Lead a dynamic team, manage operations, and enhance customer experiences in a leisure facility.
- Company: Join Places for People, a social enterprise dedicated to community wellbeing.
- Benefits: Enjoy health memberships, flexible hours, bonuses, and discounts on activities.
- Other info: Opportunities for personal growth and a supportive work environment await you.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in management and excellent customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.
We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.
This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer's concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre.
You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.
With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills. It is essential that you hold a NPLQ qualification.
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- A bonus scheme for all colleagues at 2%
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
Duty Manager in Ferndown employer: Places for People
At Places for People Group, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to enhancing the lives of our team and the communities we serve. As a Duty Manager, you will enjoy a supportive work culture that values your contributions, offers flexible working arrangements, and provides extensive personal development opportunities. With a comprehensive benefits package including health memberships, bonus schemes, and discounts, you'll find that working with us is not just a job, but a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Ferndown
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Places for People Group and their community-focused mission. Show them you’re not just looking for any job, but that you genuinely want to be part of their cause and contribute to creating active places.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you've successfully managed a team or resolved customer concerns. Be ready to share these stories during interviews to showcase your suitability for the Duty Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Places Leisure team and being part of something bigger.
We think you need these skills to ace Duty Manager in Ferndown
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating active places and healthy communities. Share your experiences that align with our mission at Places Leisure.
Tailor Your CV:Make sure your CV is tailored to the Duty Manager role. Highlight your supervisory experience in leisure facilities and any relevant qualifications like your NPLQ. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Places for People
✨Know the Company Inside Out
Before your interview, take some time to research Places for People Group and their mission. Understand their values and how they apply to community building. This will help you align your answers with their philosophy and show that you're genuinely interested in being part of their cause.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership experience. Prepare specific examples from your past roles where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and drive results.
✨Prepare for Customer Service Scenarios
Customer service is key in this role, so think about potential scenarios you might face as a Duty Manager. Be ready to discuss how you would handle customer complaints or concerns. Showing that you can maintain a positive attitude and find solutions will set you apart.
✨Flexibility is Key
Since the role requires working shifts, including evenings and weekends, be prepared to discuss your availability. Emphasise your flexibility and willingness to adapt to the needs of the business. This shows that you're committed to ensuring the smooth running of the centre.
