At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and maintain top-notch facilities.
- Company: Join Places for People, a social enterprise dedicated to community wellbeing.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities.
- Other info: Be part of a fast-paced environment with plenty of growth opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Strong leadership skills with a background in leisure, retail, or hospitality.
The predicted salary is between 40000 - 50000 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.
We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.
More about your role
Following significant investment at Elmbridge Xcel Leisure Complex, this is an exciting time to be joining the team. Reporting to the Area Manager you will take responsibility for ensuring your team deliver exceptional service, well presented and clean facilities at all times. You will identify strategic initiatives that provide real commercial value and make a positive impact to the bottom line. You will also ensure that key metrics are achieved in line with a balanced scorecard.
You will be the lead contact with our local authority client and be responsible for overseeing the contract delivery across Elmbridge Xcel Leisure Complex, Elmbridge Xcel Sports Hub and The Hurst Pool. You will be responsible for ensuring that your local community engage in a range of sports and activities by ensuring your centre offers facilities that meet their needs, in a welcoming and inclusive environment.
More about you
You will be a strong leader with a commercial brain, you must be able to evidence at interview where you have taken decisions that have improved the bottom line. You will be a skilled manager/coach and be able to motivate and develop your direct reports and wider team. Our business is fast moving and ever changing and you will possess the capability to lead a team through change whilst delivering amazing customer service.
Ideally you will possess a background in leisure, alternatively we would welcome applications from candidates from a retail or hospitality background. However more importantly to us is your ability to lead a fast moving business and maximise commercial value whilst delighting our customers.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more
General Manager, Walton on Thames in Esher employer: Places for People
At Places for People Group, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to enhancing the lives of individuals and families. As a General Manager in Walton on Thames, you will thrive in a supportive and dynamic work culture that values your contributions and encourages personal growth through ongoing development opportunities. With a comprehensive benefits package, including flexible working arrangements and health memberships, we ensure our team members feel valued and empowered to make a real difference in their communities.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager, Walton on Thames in Esher
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Places for People. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Places for People
Don't be shy about reaching out to Places for People directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager, Walton on Thames in Esher
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Places for People and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Places for People
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
