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- Tasks: Inspire and assist customers while delivering top-notch service in a lively environment.
- Company: Join Places for People, a social enterprise dedicated to community wellbeing.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities.
- Other info: Great opportunities for career progression and ongoing training await you!
- Why this job: Kickstart your career in a supportive team that values your growth and development.
- Qualifications: Sales and customer service experience is a plus, but passion and motivation matter most.
The predicted salary is between 24000 - 36000 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.
We aren’t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.
More About the Role:
We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.
Previous experience in a sales and customer service environment would be beneficial, however, if you are a naturally proactive and self‑motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.
There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager.
In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching & more.
More About You:
You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way. You will be able to multi‑task and manage daily operational tasks with strong execution and confidence. Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people. You will have the ability to use sales tools and techniques documented by Places Leisure membership management. You will be a sales focused and target driven individual. You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.
Benefits:
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- We align with the Real Living Wage foundation
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs - up to 500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre‑employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Reception and Customer Service (Placemaker) - East Grinstead employer: Places for People
Contact Detail:
Places for People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Customer Service (Placemaker) - East Grinstead
✨Tip Number 1
Get to know the company culture! Places for People is all about community and support, so show them you’re a team player. Research their values and think about how your experiences align with their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating positive experiences, think of examples where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Places Leisure family.
We think you need these skills to ace Reception and Customer Service (Placemaker) - East Grinstead
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of a Placemaker. Highlight any relevant experience in customer service or sales, and explain how you can contribute to creating active places and healthy people.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication that gets your message across effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Places Leisure.
How to prepare for a job interview at Places for People
✨Know the Company Culture
Before your interview, take some time to understand Places for People Group's mission and values. They focus on community and well-being, so think about how your personal values align with theirs. This will help you demonstrate that you're not just looking for a job, but that you're genuinely interested in being part of their cause.
✨Showcase Your Customer Service Skills
As a Placemaker, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Think about specific situations where you resolved issues or created a positive experience, as this will highlight your ability to connect with people and deliver first-class service.
✨Demonstrate Your Sales Acumen
Since the role involves sales, be ready to discuss any relevant experience you have. If you don’t have direct sales experience, think about times when you’ve persuaded someone or promoted an idea. Show that you understand the importance of being target-driven and how you can contribute to the team’s success.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the training opportunities they offer or how they measure success in the Placemaker role. This not only gives you valuable information but also demonstrates your proactive attitude.