Duty Manager

Duty Manager

Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team, manage staff, and ensure smooth operations at our leisure centre.
  • Company: Join Places Leisure, a vibrant community-focused organisation.
  • Benefits: Enjoy a competitive salary, health membership, bonuses, and flexible working options.
  • Why this job: Make a real difference in your community while developing your leadership skills.
  • Qualifications: Previous management experience in leisure facilities and excellent customer service skills.
  • Other info: Opportunities for personal development and discounts on activities and shops.

The predicted salary is between 30000 - 42000 £ per year.

This is an interesting and varied role as Duty Manager where you will manage, recruit and train staff, deal with customers’ concerns, drive up memberships, prepare reports and attend meetings. You will represent Places Leisure and need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day-to-day running of the centre. A flexible approach to work is required, being open to working shifts including evenings, weekends and public holidays.

More About You

  • Previous experience in a supervisory/management capacity within a leisure facility.
  • First aid experience – being a registered first aider would set you apart.
  • Excellent customer service and leadership skills.

Benefits

  • Real Living Wage foundation
  • Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
  • Bonus scheme for all colleagues at 2%
  • Flexible working (including part-time, shift work and more)
  • Opportunity to purchase additional annual leave
  • Access to ongoing personal learning and development
  • Access to our Company Pension scheme
  • Cashback plan for healthcare costs – up to £500 saving per year
  • Discounts of up to 50% on activities, centre shop and cafés
  • Extra perks including huge discounts and offers from shops, cinemas and much more

Next Steps

If you meet the criteria and are ready to make the next step in your career, apply following our simple five-minute application process. Upload your CV and a supporting statement that demonstrates how you meet the requirements of the role. Please note that we may bring the closing date forward if we receive a large number of quality applications. If you are interested, we advise applying immediately to avoid disappointment.

Safeguarding & Equality

At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people and adults at risk from harm, abuse and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Armed Forces – We guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, is a reservist, an armed forces veteran (including the wounded, injured and sick), a cadet instructor or a military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident – We are a Level 2 Disability Confident Employer. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview.

Neurodivergent – Neurodiverse individuals possess highly valuable skills, and we recognise that a traditional interview process sometimes works against them. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

Duty Manager employer: Places for People

Places Leisure is an exceptional employer that prioritises employee well-being and development, offering a range of benefits including a full health and fitness membership, flexible working options, and opportunities for personal growth. With a strong commitment to safeguarding and inclusivity, the company fosters a supportive work culture where every team member can thrive while contributing to the community's health and fitness needs.
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Contact Detail:

Places for People Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Duty Manager

✨Tip Number 1

Get to know the company culture! Before your interview, check out Places Leisure's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.

✨Tip Number 2

Practice your leadership stories! Think of specific examples where you've successfully managed a team or resolved customer issues. Being able to share these experiences will demonstrate your suitability for the Duty Manager role and highlight your excellent customer service skills.

✨Tip Number 3

Be ready for situational questions! Prepare to discuss how you'd handle various scenarios, like dealing with a difficult customer or managing staff during busy shifts. This will showcase your problem-solving abilities and flexibility, which are key for this role.

✨Tip Number 4

Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.

We think you need these skills to ace Duty Manager

Staff Management
Recruitment
Training
Customer Service
Leadership Skills
Report Preparation
Meeting Attendance
First Aid Certification
Flexible Working
Problem-Solving
Team Leadership
Membership Growth
Safeguarding Awareness
Communication Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your previous supervisory experience in leisure facilities and any relevant first aid qualifications. We want to see how your skills match what we're looking for!

Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Use it to demonstrate how you meet the job requirements. Be specific about your leadership skills and customer service experience, as these are key for us.

Keep It Concise: We appreciate clarity and brevity. Keep your application straightforward and to the point. Avoid fluff and focus on what makes you the perfect fit for the Duty Manager position.

Apply Early: Don’t wait until the last minute! We might close applications early if we get a lot of great candidates. Apply through our website as soon as you can to secure your chance at this exciting role!

How to prepare for a job interview at Places for People

✨Know Your Role Inside Out

Before the interview, make sure you thoroughly understand the Duty Manager role. Familiarise yourself with the responsibilities like managing staff, handling customer concerns, and driving memberships. This will help you answer questions confidently and show that you're genuinely interested in the position.

✨Showcase Your Leadership Skills

Since this role requires strong leadership, prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and ensure smooth operations, as this will resonate well with the interviewers.

✨Demonstrate Customer Service Excellence

Customer service is key in this role, so be ready to discuss how you've handled challenging situations with customers in the past. Share specific instances where you turned a negative experience into a positive one, showcasing your problem-solving skills and dedication to customer satisfaction.

✨Be Flexible and Open-Minded

Given the nature of the job, emphasise your willingness to work shifts, including evenings and weekends. Show that you're adaptable and ready to take on various tasks, which is crucial for the day-to-day running of the centre. This attitude will set you apart as a motivated candidate.

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