Disrepair Lead

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise, we’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role

This role involves managing a caseload of pre-litigated housing disrepair claims in accordance with the Pre-Action Protocol for Housing Conditions Claims (England) and the Civil Procedure Rules, along with a smaller number of Environmental Protection Act (EPA) claims. The position requires liaising with internal teams to investigate claims, ensure timely completion of repairs, and review internal records to assess liability. You will also evaluate expert evidence and draft detailed 6.3 responses, ensuring compliance with the relevant legal frameworks. The role demands strong legal and analytical skills, including keeping up to date with case law, legislation, and sector developments. You will be expected to instruct and collaborate with external solicitors, experts, and counsel, as well as negotiate settlements that balance legal, commercial, and reputational risks. Additionally, you will identify patterns and breaches through case reviews, contribute to preventative strategies, and maintain accurate cost records. Beyond case management, the role contributes to continuous improvement by supporting training, policy development, and service enhancements. You will also assist the Disrepair Manager with tasks such as managing disclosure, liaising with external legal representatives, and attending court when required.

More about you

The role requires previous knowledge and experience in handling Housing Condition Claims and/or conducting disrepair surveys. Candidates must be able to work independently, demonstrating strong skills in meeting deadlines, planning and prioritising workloads, and solving problems. Excellent interpersonal skills are essential, as the position involves collaboration across various internal departments and interaction with external parties, including solicitors and customers.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

What’s next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. If you are a recruitment agency please note we operate a PSL and do not take cold calls.

Safeguarding

At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.