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- Tasks: Manage housing disrepair claims and collaborate with teams to ensure timely repairs.
- Company: Join the UK's leading Social Enterprise dedicated to thriving communities.
- Benefits: Competitive salary, generous holiday, pension contributions, and exciting perks.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in housing claims and strong problem-solving skills required.
- Other info: Inclusive recruitment process with guaranteed interviews for diverse candidates.
The predicted salary is between 36000 - 60000 £ per year.
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply – you could be just who we\’re looking for! Of course, experience and track record are important, but we\’re more interested in hiring someone that embodies our People Promises. That\’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK\’s leading Social Enterprise, we\’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
More about your role
This role involves managing a caseload of pre-litigated housing disrepair claims in accordance with the Pre-Action Protocol for Housing Conditions Claims (England) and the Civil Procedure Rules, along with a smaller number of Environmental Protection Act (EPA) claims. The position requires liaising with internal teams to investigate claims, ensure timely completion of repairs, and review internal records to assess liability. You will also evaluate expert evidence and draft detailed 6.3 responses, ensuring compliance with the relevant legal frameworks.
The role demands strong legal and analytical skills, including keeping up to date with case law, legislation, and sector developments. You will be expected to instruct and collaborate with external solicitors, experts, and counsel, as well as negotiate settlements that balance legal, commercial, and reputational risks. Additionally, you will identify patterns and breaches through case reviews, contribute to preventative strategies, and maintain accurate cost records.
Beyond case management, the role contributes to continuous improvement by supporting training, policy development, and service enhancements. You will also assist the Disrepair Manager with tasks such as managing disclosure, liaising with external legal representatives, and attending court when required.
For more information, please download our job profile available on our website.
More about you
The role requires previous knowledge and experience in handling Housing Condition Claims and/or conducting disrepair surveys. Candidates must be able to work independently, demonstrating strong skills in meeting deadlines, planning and prioritising workloads, and solving problems. Excellent interpersonal skills are essential, as the position involves collaboration across various internal departments and interaction with external parties, including solicitors and customers.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there\’s always more we can do to make you smile, that\’s why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
- Cashback plan for healthcare costs – up to £500 saving per year
- A bonus scheme for all colleagues at 2%
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more
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Disrepair Lead employer: Places for People
Contact Detail:
Places for People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disrepair Lead
✨Tip Number 1
Get to know the company culture! Places for People values community spirit and enthusiasm, so show us how you embody these traits in your interactions. Research their values and think about how your experiences align with their People Promises.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and help you stand out when you apply through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to housing disrepair claims. Think about specific examples from your past that demonstrate your problem-solving skills and ability to work collaboratively with others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for the Disrepair Lead position.
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're not just ticking boxes but genuinely excited about the opportunity to contribute to our community spirit.
Tailor Your Experience: Make sure to highlight your relevant experience with housing disrepair claims and any legal knowledge you have. We love seeing how your background aligns with what we do, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s necessary!
Apply Through Our Website: Don’t forget to apply directly through our careers site! It’s the best way to ensure your application gets to us without any hiccups. Plus, you can find more info about the role there too!
How to prepare for a job interview at Places for People
✨Know Your Stuff
Make sure you brush up on the Pre-Action Protocol for Housing Conditions Claims and the Civil Procedure Rules. Familiarise yourself with recent case law and sector developments, as this will show your commitment to staying informed and your ability to handle the legal aspects of the role.
✨Show Your People Skills
Since this role involves collaboration with various internal teams and external parties, be ready to demonstrate your excellent interpersonal skills. Think of examples where you've successfully worked with others or resolved conflicts, as this will highlight your ability to embody the People Promises.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you manage your caseload. Prepare specific examples from your past experiences where you’ve had to prioritise workloads or negotiate settlements, as these will showcase your analytical skills and practical experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or ongoing projects. This shows your genuine interest in the role and helps you determine if the company aligns with your values and career goals.