Contract Lead - Complex M&E in Dartford, Kent

At Places for People, we hire People, not numbers. Experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our customers and colleagues.

As Contract Lead Complex M&E, you will support the Complex M&E Team in the effective and efficient delivery of the group's Repairs, Maintenance and Capital works via our supporting contractors. You will act as an escalation point and focal point around contractor performance and Health and Safety around delivery.

Your responsibilities will include:

• Ensuring the service is customer-focused, efficient, and offers value for money for the Group.
• Adhering to KPIs and financial targets set.
• Day-to-day organization, scheduling, supervision, and responsibility for safety, technical standards, and quality of works.
• Operational delivery of Group policies and procedures to ensure compliance, including risk management and production of risk assessments.
• Overseeing and delivering on the group's Complex M&E portfolio on statutory and group-lead compliance activities.

Essential Criteria:

• Proven experience delivering customer-focused services and driving continuous improvement.
• Strong background in planning, arranging, and supervising works within complex commercial properties.
• Demonstrated ability to lead teams and/or contractors to maintain service quality, manage change, and develop staff.
• Excellent organisational and prioritisation skills to achieve targets, manage costs, and meet deadlines.
• Experience working on large-scale contracts in Commercial Gas compliance, Water Hygiene, or Electrical contracts.
• Proven experience and knowledge of Commercial Gas Systems, Water Hygiene, or Electrical systems.
• Provision of effective technical and non-technical expertise, advice, and quality assurance.
• Professional Qualification in one of the following disciplines: Commercial Gas, Water Hygiene, or Electrical.

More About You:

You have strong experience delivering customer-focused services and driving continuous improvement, with a solid background in arranging and supervising works across complex commercial properties. You are skilled at leading teams and contractors to ensure high service standards, manage change, and develop people. You can prioritise effectively to meet targets, budgets, and deadlines, and are educated with relevant professional qualifications as well as experience.

Benefits:

• Competitive salary, with a yearly salary review.
• Pension with matched contributions up to 7%.
• Excellent holiday package: 35 days annual leave (including bank holidays) with the option to buy or sell leave.
• Cashback plan for healthcare costs up to £500 saving per year.
• A bonus scheme for all colleagues at 2%.
• Training and development opportunities.
• Extra perks including huge discounts and offers from shops, cinemas, and much more.

What’s Next?

If you meet the criteria and are ready to make the next step in your career, please apply. You will be redirected to our careers site where you can discover more about the role, read a full job description, and apply directly to us.

We are committed to creating a supportive and accessible recruitment process for all. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.