Customer Support Coordinator - Young People

At Places for People, we hire People, not numbers! We are looking for a Young Person Homeless Support Worker to join our team in South Shields to support Customers who have a range of needs and are at risk of being homeless. You will support Customers with the continued, safe provision of accommodation in our schemes, working closely with them to develop and deliver support and intensive housing management services to vulnerable people living in temporary dispersed accommodation across the area.

A car is essential for this role, and you will receive an essential car user allowance and mileage expenses. The role will involve working with a small caseload of Customers, Group employees, and outside agencies and professionals to deliver a holistic service that is of the highest standard. You will play a key role in signing up new Customers to the service and in providing advice and guidance with the welfare/benefit system. You will be responsible for the maintenance of the scheme, including carrying out risk assessments and other health and safety monitoring, as well as working closely with the housing management team regarding repairs, voids, and maintenance. This post is subject to a satisfactory disclosure from the Disclosure and Barring Service.

Here at Places for People, we are looking for someone who is spirited, as this is an emotive working environment. You will have experience working in potentially challenging situations; resilience is a key character trait for this role. Ideally, you will have local knowledge to share with our customers. You should have a good knowledge of housing management best practice, the letting procedures, and tenancy compliance. It is imperative that you have previous experience supporting a vulnerable client group. Ideally, you will be a confident I.T. user and a confident communicator who can influence positively when required. A good knowledge of the benefits system would be desirable but not essential.

We offer a comprehensive benefits package, which includes:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas, and much more

If you meet the criteria and are ready to make the next step in your career, then click apply. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. We are dedicated to creating a supportive and accessible recruitment process for all.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.