Customer Services Co-Ordinator

Overview

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply – you could be just who we\’re looking for! Of course, experience and track record are important, but we\’re more interested in hiring someone that embodies our People Promises. That\’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK\’s leading Social Enterprise, we don\’t discriminate based on any protected attribute. In fact, we\’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

So, what are you waiting for? Join a Community that cares about you!

Hybrid Role

This is a hybrid role – 2 days in our Leeds office (we will also consider candidates based in Preston) and 3 days working from home.

About the Role

As our next Customer Service Co‑Ordinator, you\’ll be the friendly voice and helpful hand guiding our customers through their journey with us – from start to finish. Whether it\’s by email or phone, you\’ll deliver outstanding service, solve problems, and escalates complaints when needed – always with a focus on finding the best possible outcomes for our customers.

If you\’re already working in the housebuilding sector and looking for your next step, this role offers a brilliant opportunity to build on your experience and take your career further. You\’ll gain exposure to a wide range of customer interactions, develop your communication and problem‑solving skills, and work closely with teams across the business – giving you valuable insight into how we operate.

Want the full scoop? Download the job profile on our website for more detail.

At Places for People we are committed to a safe working environment so a basic DBS check is mandatory.

More About You

To shine in this role, you\’ll need to bring exceptional customer service skills, a positive and proactive mindset, and the confidence to handle challenging situations with professionalism and care. You\’re someone who keeps customers engaged, even when things get tricky.

Bonus points if you know a thing or two about the new build or construction industry – especially if you\’ve dealt with aftercare or new‑build warranty defects.

You’ll be a strong communicator, both written and verbal, and able to connect with customers from all backgrounds.

A driving licence and access to your own car is preferred – site visits to new developments are part of the job. A number of years experience working for housebuilders or PLC companies is essential, especially if you\’ve worked with defect logging and liaising with contractors.

Benefits

We\’re a bold and diverse business, and we\’ll give you all the challenge and opportunity you crave – with plenty of rewards to match.

• Competitive salary with annual reviews
• Matched pension contributions up to 7%
• 35 days holiday (including bank holidays) – with the option to buy/sell days
• Annual bonus scheme at 5%
• Ongoing training and development
• Discounts and exclusive offers from top retailers, cinemas, and more

What\’s Next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We\’re happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you\’re looking for support with your application, please contact our skills and employment team.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls.

Safeguarding

At Places for People, safeguarding is everyone\’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre‑employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Armed Forces

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has a substantial and long‑term negative effect on their ability to do daily activities.

Neurodivergent

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self‑advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.