Customer Service Advisor – RMG Customer Service Contact Centre (Northwich)
Join the RMG family and become part of one of the largest and most respected property management companies in the UK, with a portfolio spanning over 156,000 households. As a Customer Service Advisor, you will be the voice of RMG, building rapport with customers and answering a wide variety of queries related to their properties and accounts.
Responsibilities
- Respond to inbound customer contacts and queries via phone, email, WhatsApp and online chat.
- Provide advice, guidance and solutions to meet customer needs.
- Accurately record all customer transactions in Salesforce and process related documentation.
- Support other areas of the business with various projects.
- Follow the 4‑week rotation shift pattern (8‑4 pm, 9‑5 pm, 10‑6 pm, 12‑8 pm) and work weekend shifts with days off in lieu.
Qualifications & Skills
- First‑class customer service skills.
- Excellent written and verbal communication skills.
- Ability to carry out instructions quickly, accurately and ask for clarification when unsure.
- Good organisational skills and ability to meet deadlines.
- Previous customer service experience is beneficial but not essential.
Benefits
- 27 days holiday plus bank holidays.
- Free onsite parking.
- Potential to earn a bonus.
- Reward and recognition scheme for exceptional customer service.
- Career development and extensive progression opportunities.
- Free Healthcare Cashback Plan with access to remote GP services and other support lines.
- Discounts and money‑saving schemes, including smart tech and cycle‑to‑work incentives.
- Comprehensive induction and training programme.
Equal Opportunities & Diversity
We are committed to creating an inclusive and accessible recruitment process. We guarantee interviews for candidates who are disabled, neurodiverse or have served in the Armed Forces, provided they meet the essential criteria for the role.
Safeguarding
Safeguarding is everyone’s responsibility. RMG upholds the highest standards of safeguarding and accountability, conducting pre‑employment checks, including DBS checks where applicable. Employees are expected to adhere to safeguarding policies and report any concerns.
Armed Forces
We guarantee an interview for any candidate who is serving or has served in the Armed Forces, including reservists, veterans, wounded, injured, and military spouses/partners, who meet the essential criteria for the vacancy.
Disability Confident
RMG is a level 2 Disability Confident Employer. Disabled applicants meeting the essential criteria will be guaranteed an interview.
Neurodivergent
Neurodiverse individuals who meet the criteria for the vacancy will be guaranteed an interview.
Customer Service Advisor in Northwich employer: Places for People
RMG is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and well-being. As a Customer Service Advisor in Northwich, you will benefit from comprehensive training, ongoing coaching, and a generous benefits package including 27 days of holiday, free healthcare cashback, and opportunities for career progression within one of the UK's largest property management companies. Join us to be part of a dynamic team where your contributions are valued and recognised.
