Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the voice of RMG, helping customers with their property queries via phone, email, and chat.
- Company: Join one of the UK's largest and most respected property management companies.
- Benefits: Enjoy 27 days holiday, free healthcare cashback, and a fantastic reward scheme.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Kickstart your career in a supportive environment with excellent growth opportunities.
- Qualifications: Great communication skills and a positive attitude; customer service experience is a plus.
The predicted salary is between 24000 - 28000 £ per year.
Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 156,000 households across the UK. RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.
As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.
Important Dates for Applicants
We're excited to welcome new talent to our team! Successful candidates will begin their journey with us on Monday 8th June. Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.
More about your role
You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.
What hours will you be working?
Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.
More about you
We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG. It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues. Ideally, we're looking for:
- First class customer service skills, where providing a great service just comes naturally to you!
- Excellent communication skills both written and verbal
- Able to carry out instructions quickly and accurately and the confidence to ask if unsure
- Good organisational skills with the ability to work to deadlines
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- 27 days holiday plus Bank Holidays
- Free onsite parking
- Potential to earn Bonus
- Fantastic reward and recognition scheme that recognises exceptional customer service
- Career Development and extensive opportunities to progress
- Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support
- Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives
- A comprehensive induction / training period so you know you will be confident when speaking with customers
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Customer Service Advisor employer: Places for People
Contact Detail:
Places for People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know RMG and its values! Before your interview, do a bit of research on the company culture and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a great communicator. Try role-playing common customer scenarios with a friend or family member to build your confidence and get comfortable with different types of queries.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've gone out of your way to help customers in the past. This will demonstrate that you have the right attitude and skills to thrive in a customer-focused environment like RMG.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can find all the details about the role and the amazing benefits we offer. Don’t miss out on this opportunity to join our supportive team!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your relevant skills and experiences that match what we're looking for, like your communication skills and customer service experience.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your written application. Use a friendly tone and express your enthusiasm for joining our supportive team at RMG.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website: Remember to apply directly through our careers site! This way, you’ll have access to all the information about the role and can ensure your application reaches us without any hiccups.
How to prepare for a job interview at Places for People
✨Know the Company
Before your interview, take some time to research RMG and its values. Understanding their mission and the services they provide will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Common Scenarios
As a Customer Service Advisor, you'll be dealing with various customer queries. Think about common scenarios you might face and practice how you'd respond. This will help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, be prepared to showcase your verbal and written skills. During the interview, speak clearly and concisely, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training processes, or career development opportunities. This shows your enthusiasm and helps you assess if RMG is the right fit for you.