Customer Service Advisor

Join the RMG family and one of the largest and most respected property management companies with a portfolio spanning over 156,000 households across the UK.

RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors to join our supportive team based in Northwich.

As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You will be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.

Important Dates for Applicants: Successful candidates will begin their journey with us on Tuesday 7th April. Once you finish training, the support and learning doesn’t end there.

We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence.

The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.

More about your role: You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.

What hours will you be working? Our Customer Service Centre is a 24/7 operation to ensure we’re always available to respond to customers' queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.

More about you: We’re looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential; we are looking for people with the right skills and attitude. It’s a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.

• First class customer service skills, where providing a great service just comes naturally to you!
• Excellent communication skills both written and verbal.
• Able to carry out instructions quickly and accurately and the confidence to ask if unsure.
• Good organisational skills with the ability to work to deadlines.

Benefits: We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:

• 27 days holiday plus Bank Holidays.
• Free onsite parking.
• Potential to earn Bonus.
• Fantastic reward and recognition scheme that recognises exceptional customer service.
• Career Development and extensive opportunities to progress.
• Free Healthcare cashback Plan (re-claiming for things like optical treatment, dental care, physiotherapy and GP Charges plus more!), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support.
• Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives.
• A comprehensive induction/training period so you know you will be confident when speaking with customers.

What’s next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding: At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability.

Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.