At a Glance
- Tasks: Support customers and manage leasing activities while ensuring top-notch service.
- Company: Join Places for People, a leading social enterprise focused on thriving communities.
- Benefits: Enjoy competitive pay, yearly salary reviews, training, and exclusive discounts.
- Other info: Flexible remote/hybrid work options available; part-time role with 14.5 hours weekly.
- Why this job: Be part of a mission-driven team that values community spirit and personal growth.
- Qualifications: Previous experience in customer service or admin roles; familiarity with MS Office is essential.
The predicted salary is between 21600 - 36000 € per year.
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, you could be just who we’re looking for. Experience and track record are important, but we’re more interested in hiring someone who embodies our People Promises – who does the right thing, is enthusiastic, motivated to grow, believes in community spirit, is respectful, and enjoys their work.
As the UK’s leading social enterprise, we’re dedicated to creating inclusive and thriving communities for both our customers and employees.
More About The Team
We are looking to recruit a Customer Advisor on a Fixed Term Contract. Reporting to the Operations Manager, this is a great opportunity to join a growing area of the business.
This role is based at Touchstone Bath. Working hours are Monday to Thursday 9 am–5:30 pm and Friday 9 am–5 pm. After an initial training period (2–4 weeks), the role offers hybrid working (3 days at home).
More About Your Role
On a daily basis you will help to ensure that the customer experience is of the highest standard and provide administrative support in relation to all leasing activity and day‑to‑day operations.
In addition to liaising with customers about their tenancies, negotiating rents and ending tenancies, you will conduct regular market research and provide admin support to ensure applications are completed correctly.
A basic DBS check is mandatory to ensure a safe working environment.
More About You
The ideal candidate will have previously worked in a similar role. Experience conducting administrative tasks and familiarity with MS packages such as MS Word and Excel are required.
Experience & Skills
- Experience working in a similar role (Receptionist, Front of House, etc.)
- Experience conducting administrative tasks
- Familiarity working with MS packages such as Excel
- Strong attention to detail
- Excellent communication skills
The Benefits
- Competitive salary, with a yearly salary review
- Training and development opportunities
- Extra perks including discounts and offers from shops, cinemas and much more
Working Arrangements
We can discuss flexible working arrangements, including reduced hours, flexible start and finish times, or compressed hours, where appropriate.
Armed Forces
We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, including reservists, veterans, cadet instructors, or military spouses, if they meet the essential criteria for the role.
Disability Confident
Places for People is a Level 2 Disability Confident Employer. Disabled applicants who meet the essential criteria for the vacancy will be guaranteed an interview.
Neurodivergent
Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them. Neurodiverse applicants who meet the criteria for the vacancy will be guaranteed an interview.
Customer Advisor - Fixed Term in Bath employer: Places for People
At Places for People, we pride ourselves on being an exceptional employer that values people over numbers. Our commitment to fostering a supportive work culture is evident through our comprehensive benefits package, including competitive salaries and extensive training opportunities, all while promoting a strong sense of community. Located in Bath, our hybrid working options and focus on employee growth make us an ideal choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Fixed Term in Bath
✨Tip Number 1
Familiarise yourself with the core values of Places for People, especially their People Promises. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to demonstrate that you're a cultural fit.
✨Tip Number 2
Showcase your enthusiasm for community spirit and customer service. Engage in conversations about your previous experiences where you made a positive impact on customers or your community, as this will resonate well with their mission.
✨Tip Number 3
Prepare to discuss your administrative skills and familiarity with MS packages like Excel and Word. Think of specific examples where you've used these tools effectively in past roles, as this will help you stand out during discussions.
✨Tip Number 4
Since the role offers remote/hybrid working options, be ready to talk about your experience with remote work. Share how you stay organised and maintain communication with team members, which is crucial for a Customer Advisor position.
We think you need these skills to ace Customer Advisor - Fixed Term in Bath
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Places for People is looking for in a Customer Advisor. Pay attention to the skills and experience they value, such as administrative tasks and familiarity with MS packages.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the role. Emphasise any previous work in customer service or administrative positions, and showcase your communication skills and attention to detail.
Craft a Strong Supporting Statement:Write a supporting statement that clearly demonstrates how you meet the requirements of the role. Use specific examples from your past experiences to illustrate your enthusiasm, motivation, and commitment to community spirit.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Advisor role.
How to prepare for a job interview at Places for People
✨Emphasise Your People Skills
Since Places for People values community spirit and respect, make sure to highlight your interpersonal skills. Share examples of how you've positively impacted customer experiences in previous roles.
✨Show Enthusiasm for the Role
Demonstrate your motivation and enthusiasm for the Customer Advisor position. Talk about what excites you about working in a social enterprise and how you align with their People Promises.
✨Prepare for Administrative Questions
Given the role involves administrative tasks, be ready to discuss your experience with MS Word and Excel. You might be asked to provide examples of how you've used these tools effectively in past jobs.
✨Research the Company Culture
Familiarise yourself with Places for People's mission and values. Understanding their commitment to creating inclusive communities will help you tailor your responses and show that you're a good fit for their culture.
