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- Tasks: Support customers and ensure a top-notch experience while handling administrative tasks.
- Company: Join Places for People, the UK's leading social enterprise focused on community spirit.
- Benefits: Enjoy hybrid working, competitive pay, and a supportive team environment.
- Other info: Flexible hours with a focus on work-life balance and personal development.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Previous customer service experience and proficiency in MS Office required.
The predicted salary is between 25000 - 30000 £ per year.
At Places for People, we hire People, not numbers! Experience and track record are important, but we’re more interested in hiring someone who embodies our People Promises – who does the right thing, is enthusiastic, motivated to grow, believes in community spirit, is respectful, and enjoys their work. As the UK’s leading social enterprise, we’re dedicated to creating inclusive and thriving communities for both our customers and employees.
We are looking to recruit a Customer Advisor on a Fixed Term Contract. Reporting to the Operations Manager, this is a great opportunity to join a growing area of the business. This role is based at Touchstone Bath. Working hours are Monday to Thursday 9 am–5:30 pm and Friday 9 am–5 pm. After an initial training period (2–4 weeks), the role offers hybrid working (3 days at home).
On a daily basis you will help to ensure that the customer experience is of the highest standard and provide administrative support in relation to all leasing activity and day‑to‑day operations. In addition to liaising with customers about their tenancies, negotiating rents and ending tenancies, you will conduct regular market research and provide admin support to ensure applications are completed correctly. A basic DBS check is mandatory to ensure a safe working environment.
The ideal candidate will have previously worked in a similar role. Experience conducting administrative tasks and familiarity with MS packages such as MS Word and Excel are required.
Customer Advisor - Fixed Term employer: Places for People
Contact Detail:
Places for People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Fixed Term
✨Tip Number 1
Get to know the company culture! Places for People values community spirit and doing the right thing, so show us how you embody these values in your interactions. Research their mission and think about how your personal experiences align with their People Promises.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll be liaising with customers daily. We recommend role-playing common scenarios or questions you might face in the role to boost your confidence and ensure you're ready to impress.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to Places for People. This can give you insider knowledge and potentially a foot in the door when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. It shows that you’re genuinely interested and respectful of their time.
We think you need these skills to ace Customer Advisor - Fixed Term
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you embody our People Promises.
Tailor Your Application: Make sure to customise your application for the Customer Advisor position. Highlight your relevant experience and skills that align with the job description, especially your administrative skills and customer service experience.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Places for People
✨Know Your People Promises
Before the interview, take some time to familiarise yourself with Places for People's People Promises. Think about how your values align with theirs and prepare examples that showcase your commitment to doing the right thing, community spirit, and respect for others.
✨Show Enthusiasm and Motivation
During the interview, let your enthusiasm shine through! Talk about what excites you about the role of Customer Advisor and how you’re motivated to grow within the company. This will demonstrate that you’re not just looking for a job, but a place where you can thrive.
✨Highlight Relevant Experience
Be ready to discuss your previous experience in similar roles. Prepare specific examples of how you've handled administrative tasks, liaised with customers, or conducted market research. This will help the interviewer see how your background makes you a great fit for the position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows that you’re genuinely interested in the position and eager to contribute to the team.