Credit Controller

Join to apply for the Credit Controller role at Places for People

One of the UK\’s largest Property Management companies, Residential Management Group are currently recruiting for a Credit controller to join our team. This is a fantastic opportunity for a strong administrator who thrives in a fast-paced environment and is looking to develop their career within a well-established organisation.

This is a full-time office based role working at our offices in Hoddesdon (EN11 0DR).

Key Responsibilities

• Support the Debt Recovery Team Leader in delivering efficient services to Back Office and Property Managers.
• Manage relationships with Property Managers and schedule quarterly review meetings.
• Analyse and resolve operational issues to minimise business impact.
• Produce reports to identify trends, potential problems, and opportunities for performance improvement.
• Assist in developing and maintaining procedures and systems to support operational delivery.
• Resolve customer queries escalated from Property Managers and external debt collection solicitors.
• Provide support to other teams and managers as required.

What We\’re Looking For

• Strong administrative skills with excellent attention to detail.
• Previous experience in Credit Control or Debt Recovery is highly advantageous.
• Comfortable working to SLAs and deadlines.
• Excellent communication skills, both written and verbal.
• Confident problem solver with strong analytical skills.
• Intermediate Excel skills and ability to interpret data effectively.
• Experience using Microsoft Outlook and Excel to an intermediate/advanced level.
• Flexible and resilient, with the ability to adapt to changing business needs.

What does RMG have offer you?

You\’ll not only be joining a thriving market leader where you\’ll benefit from working alongside the best in the industry, you\’ll also receive a superb package of company benefits including:

• 27 days holiday plus all Bank Holidays
• Free Healthcare cashback Plan (re-claiming for things like optical treatment and dental care, physiotherapy and GP charges – plus more) and 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• Access to Our Place Rewards (discounts and offers) as part of Places for People Group

What\’s next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We\’re happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you\’re looking for support with your application, please contact our skills and employment team on.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls.

Safeguarding

At Places for People, safeguarding is everyone\’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Armed Forces

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident

We are proud to be a member of the Disability Confidence scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Accounting/Auditing and Finance