Contract Lead - Complex M&E

At Places for People, we hire People, not numbers. Experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our customers and colleagues.

As Contract Lead Complex M&E, you will support the Complex M&E Team in the effective and efficient delivery of the group's Repairs, Maintenance and Capital works via our supporting contractors. You will act as an escalation point and focal point around contractor performance and Health and Safety around delivery. Your responsibility will lie in ensuring the service is customer-focused, efficient, and offers value for money for the Group. Delivery must adhere to KPIs and financial targets set.

You will hold responsibility for the day-to-day organization, scheduling, supervision, and ensuring the safety, technical standard, and quality of the works and associated activities carried out in these areas. You will oversee and deliver on the group's Complex M&E portfolio on several statutory and group-lead compliance activities which include but are not limited to Commercial Gas, Complex Heating, Hot & Cold-water systems, Legionella, Electrical & Automated Systems. You will act as an escalation point within your team and deputize for the Complex M&E Team Lead.

• Proven experience delivering customer-focused services and driving continuous improvement.
• Strong background in planning, arranging, and supervising works within complex commercial properties.
• Demonstrated ability to lead teams and/or contractors to maintain service quality, manage change, and develop staff.
• Excellent organisational and prioritisation skills to achieve targets, manage costs, and meet deadlines.
• Experience working on at least one large-scale contract on Commercial Gas compliance and/or Water Hygiene and/or Electrical contracts and supplier performance management.
• Proven experience and knowledge of Commercial Gas Systems or Water Hygiene or Electrical systems.
• Provision of effective technical and non-technical expertise, advice and quality assurance, undertaking regular Quality Control inspections including liaising with the Group Compliance and external consultants to ensure satisfactory completion of work, standard of workmanship and competency of operatives and contractors.
• Professional Qualification in one of the following disciplines: Commercial Gas, Water Hygiene or Electrical.

You have strong experience delivering customer-focused services and driving continuous improvement, with a solid background in arranging and supervising works across complex commercial properties. You are skilled at leading teams and contractors to ensure high service standards, manage change, and develop people. You can prioritise effectively to meet targets, budgets, and deadlines, and are educated with relevant professional qualifications as well as experience, understand value-for-money principles, and communicate clearly at all levels.

We offer a comprehensive benefits package with each role, including:

• Competitive salary, with a salary review yearly.
• Pension with matched contributions up to 7%.
• Excellent holiday package – 35 days annual leave (including bank holidays) with the option to buy or sell leave.
• Cashback plan for healthcare costs – up to £500 saving per year.
• A bonus scheme for all colleagues at 2%.
• Training and development.
• Extra perks including huge discounts and offers from shops, cinemas and much more.

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. We are dedicated to creating a supportive and accessible recruitment process for all.

If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role, we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability.

Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.