At a Glance
- Tasks: Be the friendly face of our development, providing top-notch customer service and ensuring safety.
- Company: Join RMG, a leading company in creating welcoming communities.
- Benefits: Enjoy 27 days holiday, free healthcare cashback, and study sponsorship.
- Other info: Flexible shifts, supportive environment, and guaranteed interviews for diverse candidates.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in hospitality or residential settings with strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We\'re looking for a professional and personable Concierge to join our team at RMG. As the first point of contact for residents and visitors, you\'ll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.
Where will I be working?
Full time at our Grand Union site, Wembley (HA0).
Rota
4 on 4 off rolling rota - 11 AM to 11 PM.
What Youll Be Doing
- Providing a warm, professional welcome to all residents and guests
- Conducting regular building checks and ensuring communal areas are clean and secure
- Handling queries, complaints, and emergencies with calm and courtesy
- Monitoring CCTV and managing visitor access
- Managing deliveries and post in line with company procedures
- Issuing and logging keys responsibly
- Proactively addressing cleaning and maintenance issues
- Ensuring bikes are stored correctly and issuing warnings for unattended ones
What We\\\'re Looking For
- Front of House experience in residential or hospitality setting
- Excellent customer service and communication skills
- Calm, courteous, and professional under pressure
- Strong organizational skills and attention to detail
- Honest, reliable, punctual, and well-presented
- Able to use initiative and prioritise workload
- Confident handling complaints and difficult situations
What does RMG have to offer you?
You\\\'ll not only be joining a thriving market leader where you\\\'ll benefit from working alongside the best in the industry, you\\\'ll also receive a superb package of company benefits including:
- 27 days holiday plus all Bank Holidays - Pro rata for shift based roles
- Free Healthcare cashback Plan (reclaiming for things like optical treatment and dental care, plus more) with 24/7 remote GP services
- Sponsorship for study and professional qualifications (up to 4 study days)
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
- Access to Our Place Rewards with a range of discounts and offers
What\\\'s next?
If you meet the criteria and are ready to take the next step in your career, apply through our simple 5-minute application process. Upload a CV and a supporting statement demonstrating how you meet the requirements of the role. If you have any questions please email the recruitment team.
Note: We are committed to safeguarding and inclusion. We offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria. If you would like to be considered under this scheme, please indicate this in your application. We can provide reasonable adjustments to support your application or interview experience.
Safeguarding
Safeguarding is everyone\\\'s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm. We follow robust safeguarding policies and procedures, including DBS checks where applicable, to promote a safe and secure working environment.
Armed Forces
We guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, veteran, cadet instructor, or military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident
We are proud to be a Disability Confident employer. Disabled applicants who meet the essential criteria will be guaranteed an interview. The Equality Act 2010 defines a disabled person for the purposes of this policy.
Neurodivergent
Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
Concierge in Harrow employer: Places for People
At RMG, we pride ourselves on fostering a supportive and inclusive work environment where our Concierge team plays a vital role in creating a welcoming atmosphere for residents and visitors at our Grand Union site in Wembley. With a strong emphasis on employee well-being, we offer an attractive benefits package including generous holiday entitlement, healthcare cashback plans, and opportunities for professional development, ensuring that you can thrive both personally and professionally while being part of a market leader in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in Harrow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Places for People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Places for People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Concierge in Harrow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Places for People:Your cover letter is your chance to shine! Tell us why you want to work at Places for People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Places for People!
How to prepare for a job interview at Places for People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
