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For Companies At a Glance
- Tasks: Manage cases, resolve complaints, and enhance customer experience in a dynamic team.
- Company: Join Places for People, a leading UK social enterprise focused on thriving communities.
- Benefits: Competitive salary, 35 days holiday, pension contributions, and cashback healthcare plan.
- Why this job: Make a real difference in people's lives while working from home.
- Qualifications: Experience in housing management, strong communication, and analytical skills required.
- Other info: Enjoy excellent career growth opportunities and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Complaints Support Field services role at Places for People. Places for People hires People, not numbers, and values candidates who embody their People Promises. The organisation is a leading UK social enterprise focused on creating inclusive, thriving communities for customers and colleagues.
Role is work-from-home with the requirement to be within a reasonable commute of the Preston office due to team collaboration needs.
Responsibilities
You are responsible for managing your own cases while supporting others to ensure smooth project delivery. You help investigate and resolve complaints, meet compliance targets, and act as a point of contact for customers. You maintain high-quality standards, flag issues, and support reviews and reporting. You also contribute to projects that improve customer experience and ensure every interaction is as effortless as possible.
Essential Criteria
- Ability to thrive in a fast-paced, complex, and dynamic team setting, effectively prioritising workload and handling competing demands
- Analytical thinker with strong attention to detail, ensuring high quality in all work
- Experience in housing management and repairs services
More About You
You have strong communication skills, both written and verbal, and work well in a fast-paced, dynamic environment where you can prioritise tasks and manage competing demands. You are detail-focused with an analytical mindset and take pride in delivering high-quality work. Your experience in housing management and repairs, along with knowledge of construction, regulatory, and legislative requirements, supports your ability to perform effectively. A mindset for continuous improvement is also a valued asset.
Benefits
- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- Excellent holiday package – 35 days annual leave with the option to buy or sell leave
- Cashback plan for healthcare costs – up to £500 saving per year
- A bonus scheme for all colleagues at 2%
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more
What’s next?
If you meet the criteria and are ready to take the next step, follow our simple 5-minute application process. Upload a CV and a supporting statement demonstrating how you meet the role requirements. For questions, please email the recruitment team. If you are a Places for People customer seeking support with your application, contact our skills and employment team at skillsemployment@placesforpeople.co.uk.
Please note that we may close the vacancy early if we receive a high number of quality applications. If you are applying on mobile, store your CV in the cloud (Google Drive, OneDrive, or Dropbox). If you are a recruitment agency, note we operate a PSL and do not take cold calls.
Safeguarding: Places for People is committed to safeguarding and creating safe communities. Our recruitment process includes pre-employment checks, including DBS where applicable. By joining Places for People, you are expected to contribute to safeguarding policies and report concerns to protect those in our communities. We also support the Armed Forces Covenant, Disability Confident status, and Neurodivergent applicants who meet essential criteria will be guaranteed an interview.
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Complaints Support Field services employer: Places for People
Contact Detail:
Places for People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Support Field services
✨Tip Number 1
Get to know the company culture! Places for People values people, not numbers, so show us how you embody their People Promises. Research their mission and values, and be ready to chat about how you can contribute to creating inclusive communities.
✨Tip Number 2
Prepare for a dynamic interview! Since this role requires thriving in a fast-paced environment, think of examples from your past where you've successfully managed competing demands. We want to hear how you prioritise and deliver high-quality work under pressure.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've tackled complaints or resolved issues in previous roles. We love candidates who can think critically and maintain high standards, so share those success stories with us!
✨Tip Number 4
Don’t forget to apply through our website! It’s a quick 5-minute process, and we’re eager to see your CV and supporting statement. Make sure to highlight your experience in housing management and repairs, as it’s key for this role!
We think you need these skills to ace Complaints Support Field services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Complaints Support Field Services role. Highlight your experience in housing management and repairs, and don’t forget to showcase your analytical skills and attention to detail!
Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Use it to demonstrate how you meet the role requirements. Be specific about your past experiences and how they relate to the responsibilities outlined in the job description.
Keep It Clear and Concise: When writing your application, clarity is key. Use straightforward language and avoid jargon. We want to see your personality shine through, so keep it professional but also let your unique voice come across!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it only takes 5 minutes – so what are you waiting for?
How to prepare for a job interview at Places for People
✨Know Your Stuff
Before the interview, make sure you understand the role and the company. Research Places for People, their values, and how they embody their People Promises. Familiarise yourself with the responsibilities of managing complaints and supporting project delivery, as this will show your genuine interest in the position.
✨Showcase Your Skills
Prepare to discuss your experience in housing management and repairs services. Think of specific examples where you've successfully resolved complaints or improved customer experiences. Highlight your analytical thinking and attention to detail, as these are key traits for the role.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to handling complaints and prioritising tasks in a fast-paced environment. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
