At a Glance
- Tasks: Support residents and ensure a safe, clean environment at Beaufort Park.
- Company: Join a thriving market leader in community support.
- Benefits: 27 days holiday, free healthcare cashback, and study sponsorship.
- Other info: Flexible shifts with excellent career growth opportunities.
- Why this job: Make a real difference in residents' lives while gaining valuable experience.
- Qualifications: Experience in security, strong communication, and problem-solving skills required.
The predicted salary is between 25200 - 30800 £ per year.
We are seeking dedicated Community Support Staff to join our 25 acre development team at Beaufort Park (NW9).
The CSS department is responsible for ensuring the development remains a safe, pleasant, and clean environment for all residents.
This role involves supporting residents, the Concierge, and the management team to ensure smooth operations in accordance with company procedures and industry best practices.
Training will be provided.
What Hours/rota will I be working?
Day shift from 7am to 7pm on a 4 day on, 4 day off rota. This will include weekends.
Main Duties
- Conduct routine patrols across the development, reporting issues and maintaining accurate records.
- Respond to resident enquiries, complaints and lease contraventions, ensuring a high standard of customer service.
- Support the upkeep of communal areas by monitoring cleanliness, safety, parking and site compliance.
- Assist the Concierge team, support onsite events and liaise with emergency services when required.
- Monitor security, investigate incidents and elevate urgent matters appropriately.
Essential Criteria
- Background in security/site warden role
- Strong communication skills.
- Ability to work independently and as part of a team.
- Attention to detail and problem-solving skills.
- Professional demeanour and customer service orientation.
- Flexibility to work shifts and respond to urgent issues.
- Competent IT skills with working knowledge of Microsoft office products
What does RMG have offer you?
You’ll not only be joining a thriving market leader where you’ll benefit from working alongside the best in the industry, you’ll also receive a superb package of company benefits including:
- 27 days holiday plus all Bank Holidays - Pro rata for shift based roles
- Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
- Sponsorship for study and professional qualifications (up to 4 study days)
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
- As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!
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Community Support Staff employer: Places for People
Places for People is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With the flexibility of hybrid working after training, employees can enjoy a balanced work-life dynamic while contributing to meaningful property services in the beautiful location of Bath. The company also provides opportunities for career advancement and development, making it a rewarding place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Community Support Staff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Places for People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Places for People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Community Support Staff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Places for People:Your cover letter is your chance to shine! Tell us why you want to work at Places for People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Places for People!
How to prepare for a job interview at Places for People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
