At a Glance
- Tasks: Inspire and assist customers while delivering top-notch service in a lively environment.
- Company: Join a social enterprise dedicated to building thriving communities and supporting its team.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities.
- Other info: Great career progression opportunities within a supportive and dynamic team.
- Why this job: Kickstart your career with training opportunities and make a real impact in your community.
- Qualifications: Sales and customer service experience is a plus, but passion and motivation are key.
The predicted salary is between 12 - 15 € per hour.
We are Places for People Group, a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure, we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.
More About the Role
We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members. This position is Saturday & Sunday 9am-3pm.
Previous experience in a sales and customer service environment would be beneficial; however, if you are a naturally proactive and self‑motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond. There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager.
In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching & more.
More About You
You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way. You will be able to multi-task and manage daily operational tasks with strong execution and confidence. Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people. You will have the ability to use sales tools and techniques documented by Places Leisure membership management. You should be a sales-focused and target-driven individual with a passion for delivering first-class customer service, dealing with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- We align with the Real Living Wage foundation
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Flexible working (including part-time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
Reception and Customer Service (Placemaker) in Clevedon employer: Places for People
At Places for People Group, we pride ourselves on being more than just a workplace; we are a community-focused social enterprise dedicated to fostering health and wellbeing. As a Reception and Customer Service (Placemaker), you will thrive in a vibrant environment that values your contributions and supports your growth through continuous training and development opportunities. With a comprehensive benefits package, including flexible working arrangements and generous discounts, we ensure our team members feel appreciated and empowered to make a difference in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Customer Service (Placemaker) in Clevedon
✨Tip Number 1
Get to know the company culture! Places for People Group is all about community and support, so show us that you understand our mission. Research our values and think about how you can contribute to creating active places and healthy people.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Ask them about their experiences and what they love about working at Places Leisure. This insider info can give you an edge in your interview!
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team. Don’t forget to follow up after applying – a little persistence goes a long way!
We think you need these skills to ace Reception and Customer Service (Placemaker) in Clevedon
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of a Placemaker. Highlight any relevant experience in customer service or sales, and explain how you can contribute to creating active places and healthy people.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication that gets your message across effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Places for People
✨Know the Company Culture
Before your interview, take some time to understand Places for People Group's mission and values. They focus on community and wellbeing, so think about how your personal values align with theirs. This will help you demonstrate that you're not just looking for a job, but that you're genuinely interested in being part of their cause.
✨Showcase Your Customer Service Skills
As a Placemaker, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about specific situations where you turned a negative experience into a positive one, as this will highlight your proactive approach and ability to create meaningful relationships.
✨Demonstrate Your Sales Acumen
Since the role involves sales, be ready to discuss your understanding of sales techniques and tools. You might want to brush up on any relevant sales strategies or experiences you've had. Showing that you can not only provide great service but also drive sales will set you apart from other candidates.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions that show your interest in the role and the company. Ask about the training opportunities they offer or how they support their team members' growth. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
