Community Housing Coordinator (London) in City of Westminster

As a Community Housing Coordinator, you'll play a vital part in supporting our Homes Plus operations by delivering high-quality administration and back-office services. You'll work closely with teams across Communities, Living Plus, Lettings & Marketing and Community Safety, ensuring that our customers, colleagues and partners receive an efficient and reliable service. You'll also provide support to other areas of Homes Plus when required, giving you the chance to build a broad understanding of how our services work together.

Your role will involve a wide range of administrative responsibilities, including preparing documents, managing mailshots, organising meetings and hospitality, maintaining records, and supporting key processes such as decants, key management and on-call rotas. You'll be involved in housing management administration—everything from tenancy changes and mutual exchanges to permissions, landlord references, specialist landlord arrangements and aids and adaptations.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. We are dedicated to creating a supportive and accessible recruitment process for all. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding: At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

Responsibilities

• Provide high-quality administration and back-office support to Homes Plus, collaborating with multiple teams to deliver effective service.
• Prepare documents, manage mailshots, organise meetings and hospitality, maintain records and support key processes (e.g., decants, key management, on-call rotas).
• Deliver housing management administration, including tenancy changes, mutual exchanges, permissions, landlord references, specialist landlord arrangements and aids and adaptations.

Essential Qualifications and Experience

• Proven experience delivering administration or back-office support in a busy, customer-focused environment within social housing.
• Strong organisational skills with the ability to prioritise workloads, manage time effectively and maintain accurate records across multiple systems.
• Experience from a support or administrative role with the ability to manage busy workloads and provide a dependable and proactive service.
• High level of personal organisation, attention to detail, and the ability to work independently or as part of a team with good communication skills.
• A basic DBS check is mandatory for this role.
• Experience in social housing or housing-related administration is advantageous but not essential if you have the right attitude and transferable skills.

Additional Information

We are a large, diverse and ambitious business with ongoing opportunities and challenges. We are open to discussing flexible working arrangements, including reduced hours, flexible start/finish times or compressed hours.

Benefits

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs - up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more