About the Role
We're looking for a professional and personable House Manager to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.
Where will I be working?
On site at a development inKings Lodge, HA4 8NH.
Working Pattern
Monday to Friday 8am – 3pm.
What You'll Be Doing
- Providing a warm, professional welcome to all residents and guests
- Conducting regular building checks and patrols ensuring communal areas are clean and secure
- Handling queries, complaints, and emergencies with calm and courtesy & professionalism
- Monitoring CCTV and managing visitor access, reporting urgent reports to Senior Property Manager
- Managing deliveries and post in line with company procedures- notifying residents when deliveries arrive and ensuring communal areas are managed correctly and parcels not left in building to cause a safety issues.
- Issuing and logging keys responsibly to contractors
- Proactively addressing cleaning and maintenance issues
- Following fire safety and health and safety SOP's
- Collecting and sharing in a timely manner all resident landlords supply monthly meter electric and water meter reads
- Reporting any building and or reactive repairs to the SPM
What We're Looking For
- Front of House/concierge experience in high-end residential buildings or developments
- Experience monitoring CCTV and managing visitor access,
- A Health and Safety Qualification is desired though not essential.
- Calm, courteous, and professional under pressure,
- Strong organisational skills and attention to detail,
- Honest, reliable, punctual, and well-presented,
- Able to use initiative and prioritise workload,
- Confident handling complaints and difficult situations.
What does RMG have offer you?
You’ll not only be joining a thriving market leader where you’ll benefit from working alongside the best in the industry, you’ll also receive a superb package of company benefits including:
- 27 days holiday plus all Bank Holidays - Pro rata for shift based roles
- Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
- Sponsorship for study and professional qualifications (up to 4 study days)
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
- As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!
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House Manager in City of London employer: Places for People
Places for People is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With the flexibility of hybrid working after training, employees can enjoy a balanced work-life dynamic while contributing to meaningful property services in the beautiful location of Bath. The company also provides opportunities for career advancement and development, making it a rewarding place to build your future.
