Community Support Staff (Security) in Cardiff

We are seeking dedicated Community Support Staff to join our team at Grand Union (HA0). The CSS department is responsible for ensuring the development remains a safe, pleasant, and clean environment for all residents. This role involves supporting residents, the Concierge, and the management team to ensure smooth operations in accordance with company procedures and industry best practices. Training will be provided.

Main Duties:

• Conduct patrol inspections of buildings, car parks, and external routes.
• Record patrols using the Site pro app and report findings to the Duty Manager / Development Manager.
• Complete patrol inspection reports and address urgent issues immediately.
• Respond to noise complaints and investigate short-let properties online.
• Maintain cleanliness by picking up large litter during patrols.
• Issue letters to apartments regarding lease contraventions (e.g., washing on balconies, door mats in communal areas).
• Answer phone calls and emails professionally.
• Assist Concierge when necessary.
• Remove dogs and stop ball games in podiums, playgrounds, and parks.
• Post letters, notices, updates, fines, and newsletters in communal areas.
• Deal with unauthorized learner drivers on the development.
• Place and remove traffic bollards/cones as instructed.
• Inspect and report stains and damages in communal areas.
• Change bin bags and pick up litter during silent hours.
• Monitor and report non-permitted vehicles in undercroft car parks.
• Reset emergency door/gate release buttons and investigate fire alarms.
• Monitor commercial bin usage/misuse.
• Provide support during events (e.g., Concert in the park).
• Aid and support emergency services when required.

Essential Criteria:

• Strong communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills.
• Professional demeanour and customer service orientation.
• Flexibility to work shifts and respond to urgent issues.
• Competent IT skills with working knowledge of Microsoft office products.

What does RMG have to offer you?

• 27 days' holiday plus Bank Holidays.
• Option to buy or sell annual leave.
• Free Healthcare Cashback Plan, plus 24/7 access to remote GP services.
• Pension scheme matched up to 7% and Life Assurance.
• Training and development opportunities.
• Access to Our Place Rewards, offering shopping discounts, vouchers and cashback.

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability.

Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.