Costa Store Manager in Burgess Hill

Costa Store Manager in Burgess Hill

Burgess Hill Full-Time 30000 - 40000 £ / year (est.) No home office possible
Places for People

At a Glance

  • Tasks: Lead a vibrant coffee shop, manage staff, and ensure top-notch customer service.
  • Company: Join Places for People, a social enterprise dedicated to community wellbeing.
  • Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities.
  • Other info: Flexible shifts available; over 80% of our team works part-time.
  • Why this job: Make a real difference in your community while developing your leadership skills.
  • Qualifications: Experience in hospitality or retail with a passion for motivating teams.

The predicted salary is between 30000 - 40000 £ per year.

Places for People Group is a social enterprise that believes it’s people who make a community. We build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We’re committed to valuing our People as much as our communities, ensuring our team is appreciated and supported.

As store manager you’ll manage all aspects of our coffee shop, consistently aiming to get the best from your store and your team. You’ll be recruiting, training and managing staff and lead by example. In this role you will be passionate about customer service, love great coffee and be almost fanatical about driving your store and the centre as a whole forwards, bettering our communities. You’ll also efficiently handle the administrative side of your business, including sales targets, stock management, cost control and profit and loss accounts. You must create a professional and fun working environment whilst ensuring that health and safety and the highest standards of cleanliness are upheld at all times.

We’re looking for someone with experience in operating high quality hospitality or retail with natural enthusiasm for the task at hand, to develop your team and motivate them to a very high standard.

We offer a comprehensive benefits package with each role, including:

  • We align with the Real Living Wage foundation
  • A bonus scheme for all colleagues at 2%
  • Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
  • Flexible working (including part time working, shift work and more)
  • An opportunity to purchase additional annual leave
  • Lots of opportunity to access ongoing personal learning and development
  • Access to our Company Pension scheme
  • Cashback plan for healthcare costs – up to £500 saving per year
  • Discounts of up to 50% on activities, centre shop and cafes
  • Extra perks including huge discounts and offers from shops, cinemas and much more.

Being a 7 day a week business, with opening hours from dawn ’til dusk, Places Leisure offers flexible working patterns including shift work, job share and part time working. More than 80% of colleagues at Places Leisure actually work part time.

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. Please note that we may bring the closing date forward if we receive a large number of quality applications. If you are interested, we advise applying immediately to avoid disappointment.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview.

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

Costa Store Manager in Burgess Hill employer: Places for People

Places for People Group is an exceptional employer that prioritises the well-being of its employees as much as the communities it serves. With a strong commitment to personal development, flexible working arrangements, and a comprehensive benefits package, including health and fitness memberships and generous discounts, we foster a supportive and dynamic work culture. As a Store Manager, you will thrive in an environment that values your leadership and passion for customer service, while also contributing to the positive impact on the community.
Places for People

Contact Detail:

Places for People Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Costa Store Manager in Burgess Hill

✨Tip Number 1

Get to know the company culture! Before your interview, check out Places for People’s social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.

✨Tip Number 2

Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with managing a coffee shop and leading a team, as this is key for the Costa Store Manager role.

✨Tip Number 3

Show your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re not just about the coffee, but also about creating a great experience for everyone.

✨Tip Number 4

Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team. This shows that you’re engaged and serious about making a positive impact at Places Leisure. Plus, it helps you figure out if it’s the right fit for you!

We think you need these skills to ace Costa Store Manager in Burgess Hill

Customer Service
Team Management
Staff Recruitment
Training and Development
Sales Target Management
Stock Management
Cost Control
Profit and Loss Management
Health and Safety Compliance
Cleanliness Standards
Hospitality Experience
Motivational Skills
Administrative Skills
Flexible Working Adaptability

Some tips for your application 🫡

Show Your Passion: When writing your application, let your enthusiasm for coffee and customer service shine through. We want to see how much you care about creating a great experience for our customers!

Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail. We’re looking for someone who can lead a team and drive results, so showcase those skills clearly!

Craft a Strong Supporting Statement: Your supporting statement is your chance to connect the dots between your experience and the role. Use it to explain how you meet the requirements and why you’d be a great fit for our team.

Apply Early!: Don’t wait until the last minute to submit your application. We might close the process early if we get lots of great applications, so get yours in as soon as you can through our website!

How to prepare for a job interview at Places for People

✨Know Your Coffee and Customer Service

As a Costa Store Manager, your passion for coffee and customer service should shine through. Brush up on your coffee knowledge and think of ways to enhance the customer experience. Be ready to share examples of how you've previously improved service or handled customer feedback.

✨Showcase Your Leadership Skills

You'll be managing a team, so it's crucial to demonstrate your leadership style. Prepare to discuss how you motivate and develop your team. Think of specific instances where you've successfully trained staff or resolved conflicts, as this will show your ability to lead by example.

✨Understand the Business Side

Familiarise yourself with key business metrics like sales targets, stock management, and profit and loss accounts. Be prepared to discuss how you would approach these aspects in your role. Showing that you can balance the fun environment with solid business acumen will set you apart.

✨Create a Fun and Safe Environment

Places Leisure values a professional yet enjoyable workplace. Think about how you can foster a positive atmosphere while maintaining health and safety standards. Be ready to share ideas on how to keep the team engaged and ensure cleanliness in the store.

Costa Store Manager in Burgess Hill
Places for People
Location: Burgess Hill

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