Client Advisor Assistant in Bristol

For over 30 years, Touchstone has helped People and places thrive through expert property management. As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who enjoy being challenged, support those around them and want to keep raising the bar. Communities?and each other. We are looking to recruit a Customer Advisor on a permanent basis. Reporting to the Operations Manager, this is a great opportunity to join a growing area of the business. The working hours are Monday to Thursday 9am – 5.30 and Friday 9am – 5pm. After an initial period of training (1 month) this role offers hybrid working (3 days at home).? You will have to proactively manage the Maintenance aspect of a portfolio of properties ensuring that client, company and statutory requirements are always met. You ensure that all maintenance issues are triaged in a timely manner to the correct contractor who is responsible for rectifying the problem Part of your role will involve you liaising with tenants, contractors, landlords and the client to ensure queries are completed promptly and efficiently and to pay suppliers invoices promptly. For?more information please download our job profile available on our website. Therefore, a Basic DBS check is?Property management experience is preferred for this role however it is not essential as training will be provided. The ideal applicant will have a strong background in customer service, be comfortable using various IT packages and have a track record of working with various stakeholders.? Customer Service Experience, That's?why, alongside a competitive salary,?you'll?have access to a package designed to support you at work and beyond. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you require any reasonable adjustments to support your application or interview experience, please let us know. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities