At a Glance
- Tasks: Support customers and ensure a top-notch experience while handling administrative tasks.
- Company: Join the UK's leading Social Enterprise dedicated to thriving communities.
- Benefits: Enjoy competitive salary, yearly reviews, and amazing discounts on shops and cinemas.
- Other info: Flexible hours and a commitment to diversity and inclusion make this a great opportunity.
- Why this job: Make a real difference in people's lives while growing your skills in a supportive environment.
- Qualifications: Experience in admin roles and familiarity with MS Word and Excel required.
The predicted salary is between 22000 - 26000 £ per year.
That's someone that does the right thing, is enthusiastic and motivated to grow, believes in community spirit, is respectful and enjoys their work. As the UK's leading social enterprise, we're dedicated to creating inclusive and thriving communities for both our customers and employees. Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. We are looking to recruit a Customer Advisor on a permanent basis. This role is based on site at Touchstone Bath, working 25 to 30 hours per week, with 1 day per week at our offices in Bath. You will be required to spend more days in the office during the training period.
On a daily basis, you will help to ensure that the customer experience is of the highest standard and provide administrative support in relation to all leasing activity as well as day-to-day operations. In addition to being responsible for liaising with customers for renewals, negotiating rents and renewing tenancies, you will also conduct regular market research and provide admin support to ensure applications are completed correctly.
At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory. Experience conducting administrative tasks and familiarity with MS packages such as MS Word and Excel are required. Experience working in a similar role (Receptionist, Front of House etc) is also necessary.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Training and extra perks including huge discounts and offers from shops, cinemas and much more
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you require any reasonable adjustments to support your application or interview experience, please let us know. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team.
We understand the importance of a supportive and inclusive work culture, so please talk to us at interview about flexibility you may need. For this role, we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
